Job summary
Modality Partnership Walsall division has a part time vacancy (20 hours per week) for a Senior Patient ServiceAssistant. The postholder will be a high performing team leader, working at Modality Darleston Practice within Modality Walsall division to provide support to ensure the smooth and effective day today running of the reception team.
We are seeking dedicatedpost holders to join our team and who can display our CARE values: Commitment,Accountability, Respect and Excellence.
This job is suitable for individuals who are career driven and havea passion for working in an agile manner.Managing a team of individuals and working closely with the site Managerand Clinical Lead, the Senior PSA will ensure the smooth running of the day to day patient facingand back office function of the practice reception area to ensure our patientshave a positive experience.
As an employee withus you can benefit from:
Enrolment to the NHS pension scheme
Annual leave minimum 27 days, plus 8 days bank holiday pro rata
Employee discounts and benefits scheme
Employee assistance programme (EAP)
Education and career pathways
Enhanced Family friendly policies
Flexible working
Wellbeing support and initiative
If you areinterested in learning more, please read on.
Main duties of the job
The role is an all-rounded,leadership and operational role which includes the line management of the team anda degree of patient-facing requirements.The postholder will need to be committed to providing high qualityreception, administration, and support services, engaging with patients/clientsconfidently, providing advice and proactively signposting patients and clientsto the most appropriate clinician/service.The post holder will work alongside the PSAs, interact with patients to provide,and process information in response to enquiries, concerns and requests aboutNHS/practice services. The post holder will also support the team when a PSA isunable to respond to patient issues and support a satisfactory outcome.
The postholderwill also need to be proficient in MS applications including Outlook, Excel andWord and other related software packages.
About us
We are one ofthe largest GP super-partnerships in the UK, serving over 450,000 patients andwith a workforce of 1500+. We are unique,we are always looking at ways to improve our delivery of services through theimplementation of new and innovative solutions that we can scale across theorganisation.
Your job is to workdirectly with the PSA team to help the practice harmonise ways of working andimprove working practices to improve patient and staff satisfaction. This is arole that will equip you with basic leadership and operational skills to supportyour career development within general practice and position you well for aPractice Manager role.
All employeesare welcomed to enrol in our employee benefits scheme and NHS pension scheme.We are committed to developing our people through education and career pathwaysand who align to our organisational values of CARE.
ModalityPartnership is an Equal Opportunities Employer and is committed to ensuringequal employment opportunities for all our potential applicants in line withthe Equality Act, 2010.
Job description
Job responsibilities
Please refer tothe supporting documents section to retrieve the JD detailing the coreresponsibilities of this role.
You will lovethis job if you have a passion for delivering high quality patient services, thinkingoutside the box, managing a small team of individuals and you are able to de-escalateconflict and manage stressful situations whilst supporting along with the teamto deliver high quality customer service.
If you feelthis is the ideal career advancing opportunity for you and you want to rise tothe challenge, we welcome an application for you to join our growing team oflikeminded people.
Please note: The Modality Partnershipreserves the right to close this vacancy at any time during the advertisingperiod.
Pre-employment
Vaccinations
As part of recruitment to the Modality Partnership, we willbe checking the vaccination status of all new starters so that we can manageindividual and environmental risks. We will offer support to those who may beundecided about vaccinations. Some vaccinations for certain roles aremandatory, and you will be asked to provide evidence of this where there is amandatory requirement.
Right to work checks
All applicants invited for interview will need to prove theirright to work in the UK at the interview stage.
We are not able to offer sponsorship for this role
References
References must be secured prior to beginning employment, onemust be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Job description
Job responsibilities
Please refer tothe supporting documents section to retrieve the JD detailing the coreresponsibilities of this role.
You will lovethis job if you have a passion for delivering high quality patient services, thinkingoutside the box, managing a small team of individuals and you are able to de-escalateconflict and manage stressful situations whilst supporting along with the teamto deliver high quality customer service.
If you feelthis is the ideal career advancing opportunity for you and you want to rise tothe challenge, we welcome an application for you to join our growing team oflikeminded people.
Please note: The Modality Partnershipreserves the right to close this vacancy at any time during the advertisingperiod.
Pre-employment
Vaccinations
As part of recruitment to the Modality Partnership, we willbe checking the vaccination status of all new starters so that we can manageindividual and environmental risks. We will offer support to those who may beundecided about vaccinations. Some vaccinations for certain roles aremandatory, and you will be asked to provide evidence of this where there is amandatory requirement.
Right to work checks
All applicants invited for interview will need to prove theirright to work in the UK at the interview stage.
We are not able to offer sponsorship for this role
References
References must be secured prior to beginning employment, onemust be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Person Specification
Qualifications
Essential
* Educated to NVQ Level 2 or equivalent experience.
* Proficient in key Microsoft Office applications e.g., Word, Excel, Power Point, Outlook
Knowledge
Essential
* Knowledge of the primary care environment, with specific reference to General Practice.
* Knowledge of customer service principles and practices
* Experienced with medical systems eg SystmOne or Emis is desirable
* Basic knowledge of HR and personnel management
Personal Qualities
Essential
* Confident and welcoming demeanour
* Professional approach to work
* Good telephone manner
* Strong team player
* Smart appearance
* Exercises tact and discretion at all times
* Demonstrates initiative to handle any unforeseen events during a shift
* Demonstrates flexibility towards new working practices and towards working hours
Skills
Essential
* Effective written and verbal communication skills
* Critical analysis and problem-solving
* Able to de escalate conflict and manage stressful situations
* Good interpersonal skills including good listening skills and a good telephone manner
Person Specification
Qualifications
Essential
* Educated to NVQ Level 2 or equivalent experience.
* Proficient in key Microsoft Office applications e.g., Word, Excel, Power Point, Outlook
Knowledge
Essential
* Knowledge of the primary care environment, with specific reference to General Practice.
* Knowledge of customer service principles and practices
* Experienced with medical systems eg SystmOne or Emis is desirable
* Basic knowledge of HR and personnel management
Personal Qualities
Essential
* Confident and welcoming demeanour
* Professional approach to work
* Good telephone manner
* Strong team player
* Smart appearance
* Exercises tact and discretion at all times
* Demonstrates initiative to handle any unforeseen events during a shift
* Demonstrates flexibility towards new working practices and towards working hours
Skills
Essential
* Effective written and verbal communication skills
* Critical analysis and problem-solving
* Able to de escalate conflict and manage stressful situations
* Good interpersonal skills including good listening skills and a good telephone manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Modality Partnership
Address
Darlaston Health Centre
Pinfold Street
Wednesbury
West Midlands
WS108SY
Employer's website