Payroll Pensions Clerk
Pay: £14.88 per hour, 37 hours per week, Mon-Fri
Location: Northampton, One Angel Square NN1 1ED - Hybrid after training.
Length: 12 weeks (potential for extension)
Opus People Solutions are recruiting on behalf of West Northamptonshire Council for Payroll Pensions Clerk to join their team to provide operational services within the HR & Payroll teams relating to pension queries for various schemes.
Your duties as Payroll Pensions Clerk will be to:
* Extract and manipulate data from a variety of sources including current and legacy systems to conduct reconciliation and monthly reports, ensuring accurate information is sent to internal and external stakeholders in line with the agreed processes and relevant legislation.
* Investigate and resolve customer queries, suggestions, compliments, and escalate any complaints in accordance with the relevant procedures.
* In conjunction with Pensions Payroll Team Lead highlight any changes in process behaviour that may be necessary by making recommendations and implementing agreed changes to improve efficiency.
* Ensure casework is appropriately logged on workflow systems to administer a variety of operational pensions services.
* Carry out investigation work to update and log historic missing service queries across all pension schemes.
* Work as part a team supporting your colleagues in the execution of their respective duties and deliver training to colleagues on new system processes.
* Embed customer service excellence within the team through contributing to the design of customer focused processes, active participation in conversations and own behaviours.
* Carry out any other duties which fall within the scope of this post.
Here are some of the skills, attributes and values we are looking for:
* Great with data and high level of literacy and numeracy
* Able to pick up and learn new systems quickly
* Excellent attention to detail and able to spot discrepancies within data
* Excellent organisation skills with ability to manage own time and prioritise tasks accordingly
* Great team player and customer service champion with
* Previous experience of working in Payroll and/or Pensions
Desirable:
* Experience of working in the public sector
* Experience and/or demonstrable knowledge of TPS/LGPS/NHS Pensions/FIRE Pensions
Interviews will be held via Teams, with expected start date of early January 2026.
If you're looking for your next role and would like to make a lasting impact within public sector, please apply today!