This is a Permanent, Full Time vacancy that will close in a month at 23:59 BST .
The Vacancy
Are you passionate about making a difference in the lives of people? Do you have a background in youth work, social services, or working with people?
Do not wait to apply after reading this description a high application volume is expected for this opportunity.
Would you like to play a crucial role in ensuring housing sites are safe, secure, and welcoming overnight?
Are you able to deliver a high level of customer service?
One YMCA runs high-quality housing services. The role of Night Support Worker is part of a committed night team working in our service in Borehamwood.
This is an exciting opportunity to develop your career in an ambitious, sector-leading organisation where your contributions will be valued.
About The Role
• You will have experience supporting vulnerable people and may have experience in security and building safety.
• You will act as the first point of contact during night hours and offering a first-class, welcoming and professional service to our residents
• You will be responsible for the safety and security of the service and building at night including responding to incidents, monitoring CCTV and offering help and support to residents with a variety of needs.
• Provide high quality customer service including answering telephone calls and dealing with resident queries/issues
• Support and talk to residents who request help or may be experiencing distress
• Diffuse any situations that may arise between or in relation to residents, escalating where necessary to the on-call manager
This is an exciting time to be joining One YMCA as we embark on an ambitious plan to grow our housing service and double the impact we have across all our accommodation sites.
In 2020/21 we provided over 185,030 nights of safe and secure accommodation to those most in need. Providing considerably more than just accommodation our highly experienced support and complex-needs team deliver over 23,000 housing-related support sessions each year through which our housing team were able to support a total of 992 vulnerable individuals to escape homelessness and rough sleeping with 463 of our residents being helped to move-on positively into their own long term settled accommodation.
If you feel that you have the necessary skills and experience to foster a culture of excellent customer service, genuine care for residents, a strong sense of team spirit to maximise outcomes / increase the impact for residents we would welcome your application.
Location and travel: This position will be based in Borehamwood but may be occasional travel to support at other One YMCA accommodation sites.
Hours per week: 42 hours a week, 2000 - 0800 on a rolling rota of 4 days on and 4 days off including weekends and bank holidays.
At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.
This is a Full Time role.
Hours per week: 42
Working Pattern: 4 on 4 off
About Us
One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.
Our dedicated Housing teams provide safe, affordable places to live that feel like home and focus on community spirit and togetherness. Our approach to support is based on strengths, and our residents are always at the core of their own support plans. The support they receive reflects their aspirations to access education, training, employment and volunteering, their future housing needs, and addresses any physical and mental wellbeing needs. Our aim is to empower residents to gain the tools and skills that enable stability, independent living, promising futures, and connection to their communities. Currently, we provide housing services and supported living across 12 different districts in Hertfordshire, Bedfordshire and Buckinghamshire and we are actively recruiting new staff to help even more vulnerable people in the community, changing and saving their lives!
One YMCA are known for the delivery of the Dynamic pathway to independence. The dynamic pathway to independence is a seamless, continuous movement towards independence with each resident a journey which is planned out on a person centric basis towards full independence, which is split into 5 distinct phases.
We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.
We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.
These include:
Community HUBs hosting a range of activities and meeting space hire
Family support through a network of children’s and family centres covering Hertfordshire and Bedford
Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children
Independent sexual violence services across Bedfordshire, Luton and Hertfordshire
Domestic abuse perpetrator reform programmes across Bedfordshire
Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund
Our Values
We champion RESPECT so everyone can belong
We show COMPASSION so everyone can contribute
We inspire GROWTH so everyone can thrive
* Health Cash Plan
Covers healthcare expenses from optical and dental care to therapy treatments. Shared pot for children included.
* EAP & Doctorline
Confidential help and advice line (24 hours) on medical, legal, and domestic issues.
* Rewards & Discounts
Special offers from hundreds of leading online and high street retailers & Discounts on gym memberships.
* Birthday and Wellbeing day off
One day additional leave day for every year of service up to 5 days.
* Leave & Support
Support for your child, IVF treatment, and through challenging times.
Training & Development with a clear pathway for you to grow.
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