Company Description
At CGA by NielsenIQ we work with the biggest and most renowned food and drink businesses and most iconic brands, to help them understand the drivers of their performance as well as the consumer and market dynamics at play. Our mission is clear: To use our phenomenal data and unrivaled expertise to provide our partners with fresh insight to help them be successful in the market we love.
Job Description
CGA’s Senior Client Managers work closely with many of the world’s leading drink brands to help them make better and more informed decisions. Managing a portfolio of world renowned clients, the Senior Client Manager builds & maintains strong & long-lasting peer to peer relationships with key stakeholders & decision makers. The Snr Client Manager is crucial in driving business growth through best in class client management, and developing proactive account plans in order to meet client retention & budget targets. As an expert on both the market and CGA’s suite of services, the Snr Client Manager identifies, proposes, upsells & implements the most appropriate projects or solutions in order to exceed our client’s ROI & service expectations. As a member of the Senior Management Team, the Senior Client Manager plays a critical role in driving wider business objectives and the implementation of CGA’s business strategy. Demonstrating great leadership skills, the Snr Client Manager is a mentor for their Graduate Client Managers & Client Managers. Supporting and motivating the team to not only achieve the team & business objectives, but their team’s own personal development goals. The Snr Client Manager is always a custodian of CGA’s culture & core values.
Main Duties & Responsibilities
Reporting & Database deliveries:
1. Responsible for ensuring all CS validation of OPMS is complete
2. First line support to AM, supporting where necessary the stakeholder engagement required to deliver database/reporting developments
Analysis & Presentation Creation
3. Oversee the delivery of all work & presentations for the client, ensuring work is delivered to the highest standard & on time.
4. Review story board & presentation structure in relation to brief, providing feedback & advice for enhancements where necessary
5. Set regular milestones for project review, ensuring all work is completed to a high quality & in a timely manner
6. Conduct final review of key presentations, applying advanced market understanding & strategic thinking to ensure all presentations provide the client with SMART recommendations which are in line with their business objectives
Client Management
7. Responsible for delivering excellent customer service at all times
8. Ensure all contractual obligations are met
9. Ensure contract renewals are signed & agreed two months in advance of contract expiry
10. Produce yearly account plans for each client, identifying new opportunities & strategies for growth
11. Ensure all meetings/ on-sites are well planned to achieve optimum client engagement
12. Grow network of stakeholders across client businesses, building & maintaining strong peer to peer relationships through regular on site visits & face to face meetings
13. Drive revenue generation & sales pipeline to meet & exceed agreed revenue targets
14. Sell & support CGA’s complete service offering, & confidently promote USPs of CGA services vs competitor alternatives
15. Prepare & deliver top quality proposals & presentations
16. Gain regular client feedback on all aspects of CGA service, feeding back to AD & CS Director in order to inform CGA’s ongoing client strategy
17. In conjunction with AD proactively organise account performance reviews with client
18. Investigate & solve any client problems, complaints or data queries
19. Draw on CGA services, market expertise & understanding of client business to advise client on how to achieve their goals in the most effective manner
20. Work with Client Director to identify opportunities for board level engagement & strategic consultancy prospects
Leadership
21. Demonstrate role model behaviour - live CGA’s vision, mission statement & values
22. Demonstrate intellectual integrity, ensure your actions fit your words
23. Successfully manage & motivate the team to fulfil all business responsibilities
24. Hold regular reviews/touch points with team
25. Ensure PDPs are completed
26. Create & regularly review development plan for each team member
27. Committed to continuous coaching outside of the structured training plan
28. Co-ordinate & run training sessions where necessary
29. Engage team through great communication & facilitating opportunities for development; inspiring & helping them see how what they do connects
30. Demonstrate commitment to ensuring team wellbeing
31. Demonstrate great leadership amongst peer group as well as within own team
32. Provide AD with weekly revenue updates & monthly team development updates
33. Manage up effectively & seek out AD expertise where necessary
Qualifications
Qualifications :
34. Experience in building insights
35. Client management experience (can be strong stakeholder management experience)
36. Comfortable with using and interpreting data
37. Excellent Excel and PPT skills
38. Fluency in English
39. Result-oriented, proactive and determined approach with a ‘can do’ attitude
Additional Information
What we can offer
40. Hybrid & flexible working module
41. Access to learning platforms, mentorship program and educational support to keep developing your skills
42. Peer-to-peer recognition program to enable feedback sharing and reward your achievements
43. Making an impact on biggest FMCG manufacturers' growth, being a part of a dynamic team with great exposure to international clients
44. Health insurance
45. Parental leave
46. Life assurance
47. Attractive package
CGA is an equal opportunities employer.
Candidates must be eligible to work in the UK.
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.