Location: Dunstable Distribution Centre
Reports to: Assistant Distribution Centre Manager
Department: Logistics / Supply Chain
Shift Pattern: Night Shift (shift-based role)
Job Overview
We are seeking an experienced Night Shift Warehouse Operations Manager with drive, resilience, and strong leadership capability to manage key operations of Superdrug's main Distribution Centre in Dunstable. This role is accountable for the safe, efficient, and effective delivery of night‑shift activities across the full operation, including areas such as Goods In, Dispatch, Picking, FLT, Recycling, etc. Working as part of the wider Operations Management team, you will take end-to-end ownership of the performance on your shift, ensuring service level agreements (SLAs), productivity, cost, and safety standards are achieved. You will also ensure clear communication, robust handovers, and strong alignment with day‑shift peers and senior leaders to support 24‑hour operational continuity. A critical requirement for this role is strong people and performance management capability. You will set clear expectations for night teams, develop capability, and address underperformance confidently through effective coaching, corrective action, and formal performance management processes where required.
Key Responsibilities
* Lead and manage warehouse operations during the night shift, ensuring all planned activities are delivered safely, efficiently, and to agreed SLAs.
* Chair or support night‑shift‑specific H&S briefings, operational updates, and employee engagement forums.
* Drive shift performance through KPI tracking, productivity review, labour deployment, and cost control.
* Take ownership of people management on shift, including attendance, conduct, capability, and performance management.
* Develop team capability through coaching, development conversations, and contribution to succession planning.
* Ensure strong operational handovers to day‑shift counterparts, highlighting risks, issues, and performance outcomes.
* Ensure health and safety standards are consistently upheld and incidents are managed and escalated in line with site procedures.
* Maintain stock integrity during the shift, supporting PI (Perpetual Inventory) controls and audit readiness.
* Work collaboratively with other Operations Managers, Shift Managers, and support functions to deliver site-wide objectives.
* Escalate operational risks or constraints appropriately and support the delivery of continuous improvement initiatives within the night operation.
* Promote and role‑model a strong, safety‑first culture during the night shift.
* Ensure compliance with all health and safety regulations, site rules, and reporting requirements.
Key Skills & Experience
* Proven experience managing teams in a fast‑paced warehouse or distribution environment, ideally on a shift‑based or night operation.
* Demonstrable capability in managing both high performance and underperformance, including use of formal performance management processes.
* Strong leadership, communication, and decision‑making skills.
* Experience driving productivity, cost efficiency, and operational performance.
* Ability to plan and deploy labour effectively within a defined shift pattern.
* Solid understanding of warehouse management systems and supply chain operations.
* Experience working collaboratively across shifts and functions to deliver shared operational goals.
* Demonstrated success in motivating teams and managing change in an operational environment.
* Proven track record of managing Health & Safety in a similar environment and a working knowledge of risk assessment and reduction.
Health & Safety Responsibilities
* Promote a safety‑first culture across all warehouse teams.
* Comply with health and safety regulations and reporting requirements.
Key Stakeholders
Internal: Supply Chain, Operations, Category Managers, People Team.
External: Third‑party logistics providers, suppliers, consultants.
Benefits
* 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
* 2 staff discount codes for yourself and a family member or friend
* 30% discount on Superdrug Own Brand Products both in store and online
* Company pension matching and bonus
* We offer Stream – a money management app that gives you access to a percentage of your pay as you earn it
If you are passionate about operational delivery, people leadership, and continuous improvement, we would love to hear from you.
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