About Marshall Clean Heat and Power Ltd
Marshalls are a leading and rapidly growing renewable energy, heating, and electrical company based in the North East. We're passionate about transitioning homes and businesses towards a sustainable future, delivering cutting-edge installations that range from domestic solar PV, heat pumps, and EV chargers to large-scale commercial electrical and heating solutions. With a focus on B2C and B2B installations, we pride ourselves on exceptional quality, customer satisfaction, and a commitment to innovation.
The Opportunity: Installation Manager
Are you a highly experienced and impactful leader with a robust technical background in renewable energy or heating? Do you thrive on the successful, hands-on delivery of projects, from meticulous planning to flawless execution? If so, we have a pivotal opportunity for an Installation Manager to join our dynamic team.
Reporting directly to our Operations Director, you'll be the driving force behind the successful on-site delivery of all our projects. This crucial hybrid role blends office-based strategic planning and preparation with essential on-site presence, managing our skilled field teams, ensuring stringent compliance and quality, and delivering outstanding customer experiences.
Key Responsibilities
* Pre-Installation Planning & Preparation:
* Conduct detailed site surveys and technical assessments for diverse residential and commercial projects
* Develop and implement comprehensive Risk Assessment Method Statements (RAMS) for all installations.
* Create detailed installation plans, schedules, and resource allocation (materials, tools, labour, subcontractors).
* Ensure timely and accurate procurement, preparation, and delivery of all necessary materials and equipment to site.
* Coordinate and manage third-party subcontractors as required, ensuring their work aligns with project plans and quality standards.
* Field Team Management & Development:
* Directly manage, lead, and motivate our field installation teams (electricians, heating engineers, solar installers, etc.).
* Conduct regular 1-to-1 appraisals, performance reviews, and provide continuous coaching and feedback.
* Organise and lead daily/weekly "toolbox talks" and essential health and safety briefings.
* Foster a culture of excellence, safety, and continuous improvement within the field teams.
* Identify training needs and support the professional development of team members.
* Project Delivery & Customer Liaison:
* Oversee and ensure the efficient, safe, and high-quality on-site delivery of all projects, meeting agreed-upon timelines and budgets.
* Serve as the primary point of contact for customers during the installation phase, providing regular updates and managing expectations.
* Proactively address and professionally resolve any customer queries, concerns, or complaints that arise during installation.
* Ensure all projects are completed to the highest standards, ready for commissioning and handover.
* Health, Safety & Quality Assurance:
* Champion and enforce a rigorous health and safety culture across all site operations.
* Ensure strict compliance with all relevant H&S legislation, company policies, and industry best practices.
* Conduct regular site inspections and audits to monitor safety compliance and installation quality.
* Implement and maintain robust quality control procedures throughout the installation process.
* Ensure full compliance with industry regulations, including Gas Safe, MCS, Building Regulations, and other relevant standards.
* Problem Solving & Performance Monitoring:
* Act as the lead trouble-shooter for any technical, logistical, or team-related challenges that may arise during installations, implementing swift and effective solutions.
* Monitor Key Performance Indicators (KPIs) related to installation efficiency, quality, safety, and customer satisfaction, feeding insights back to the Operations Director.
* Identify root causes of issues and implement corrective and preventive actions.
Required Skills & Qualifications
* Experience:
* Minimum 10 years of industry experience in renewable energy or heating installations.
* Minimum 5 years of management experience in a similar project management, installation management, or field operations role.
* Technical Knowledge: Comprehensive understanding of residential and commercial renewable energy technologies (solar PV, heat pumps, EV charging, battery storage) AND/OR heating systems (gas/oil, boilers).
* Health and Safety Qualifications:
* Proven Health and Safety experience with relevant qualifications such as SSSTS, NEBOSH, or IOSH .
* Certifications (Highly Desirable):
* Gas Safe registration (e.g CCN1 and specialist subjects)
* MCS standards knowledge/experience.
* Project Management: Strong planning, scheduling, risk management, and organisational skills .
* Leadership & Interpersonal Skills:
* Demonstrated ability to lead, motivate, and develop field-based teams effectively.
* Exceptional interpersonal skills with a natural ability to build rapport and foster positive relationships.
* Possesses strength of character, is confident, and decisive in decision-making.
* Displays high emotional intelligence, understanding team dynamics and customer needs.
* Communication Skills: Strong verbal and written communication skills are paramount for effective team briefings, clear customer updates, confident complaint handling, and successful coordination with subcontractors and internal stakeholders.
* Adaptability: Highly adaptive and accommodating to changing priorities and unforeseen challenges.
* Reliability: Proven track record of being reliable and dependable .
* Problem-Solving: A natural problem solver with a highly analytical and proactive approach to identifying and solving complex on-site challenges.
* Attention to Detail: Meticulous attention to detail in planning, material preparation, quality checks, and documentation.
* Autonomy & Teamwork: Self-directed and able to work independently, while also being a strong team player who contributes positively to the overall company goals.
* IT Proficiency: Strong IT skills and proficient in the use of CRM systems and the Microsoft Office package (Word, Excel, Outlook).
* Driving Licence: Full UK Driving Licence is essential.
What We Offer
* A competitive salary of £45,000 - £55,000 per annum, dependent on qualifications and experience.
* Company vehicle and fuel card.
* Performance-related bonus scheme.
* Comprehensive pension scheme.
* 23 days annual leave plus bank holidays, increasing up to 28 days with length of service
* Opportunities for continuous professional development and certifications.
* Uniform, company phone, laptop and tablet
* A supportive, dynamic, and forward-thinking work environment dedicated to making a positive impact.
Ready to Power the Future?
If you are a highly skilled, experienced, and dedicated professional looking to make a significant impact within a growing renewable energy business, we want to hear from you!
To Apply: Please submit your CV and a covering letter outlining your suitability for this role to by Monday 7th July 2025 .
Join Marshall Clean Heat and Power and help us build a greener North East!