Join Our Team We're looking for a Repairs Technician - is this you?
Monster Group is a dynamic e-commerce retailer, offering a diverse range of high-quality, great-value products to customers around the world. We source directly from trusted suppliers and sell across over 100 different platforms, delivering straight from our Monster distribution centres to our customers' doors. Guided by our core values — fun, respect, empowerment, and forward thinking — we're passionate about what we do and driven to keep growing, innovating, and delighting our customers every day.
We are looking for a Repairs Technician to join our team at our Scunthorpe distribution centre. This hands-on role is key to keeping our products in top condition - from diagnosing and repairing returned items to deciding which products are worth restoring or replacing. You will use your technical expertise and commercial judgement to maximise the value of our stock, improve repair processes, and help prevent repeat issues. Working closely with the supply chain and customer support teams, you will play an important part in enhancing product quality, reducing waste, and ensuring customers receive reliable, high-performing products.
Your role:
* Conduct advanced diagnostics and repairs on returned electrical and mechanical products.
* Use available parts to complete customer repairs, refurbish clearance stock, or return items to a saleable condition.
* Make informed decisions on whether to repair or scrap items based on cost-effectiveness and product value.
* Log, track, and report repair activities using IT systems to ensure compliance with service standards.
* Work closely with supply chain and customer support teams to identify recurring issues and suggest product or process improvements.
* Proactively suggest and implement ways to streamline repairs, improve efficiency, and reduce repeat faults.
* Maintain a safe, clean, and well-organised repair and warehouse area.
Skills We Love:
* Experience diagnosing and repairing electrical and mechanical systems
* Ability to lead by example and coordinate effectively with colleagues
* Strong problem-solving skills with a methodical and innovative approach
* Confident using computer systems for logging, tracking, and reporting
* High attention to detail, reliability, and a proactive approach to work
* Able to work independently and contribute effectively within a team
Working Hours:
* Full time, 8.30am-5.00pm, Monday-Friday. (37.5hrs per week).
* You will be based at our Scunthorpe Distribution Centre.
Monster benefits that make a real impact
At Monster Group, we strive to create an exciting working environment that's fun and full of laughter, where people are empowered to develop, learn, and grow with the company - all while living our values of Fun, Respect, Empowerment, and Forward Thinking. Here's what's waiting for you:
Health & Financial Wellbeing
* Private Medical Cover through AXA, including access to the AXA Employee Assistance Programme
* Mental Health First Aiders – here when you need someone to talk to
* Group Life Assurance Plan – peace of mind for you and your loved ones
* Long-Term Income Protection – because we've got your back for the long haul
* Emergency Loans – support for life's unexpected "Oh no" moments
* Enhanced Family Leave & Support – for growing families and navigating life's sensitive moments.
Time Off That Truly Counts
* 25 days holiday + bank holidays
* Up to 5 extra days for long service – one for each year with us
* Birthday Lie-In – take a late start, long lunch, or early finish
* Paid Volunteering Day – make a difference on Monster's time
* 30-minute lunch flex – start early or finish early, your choice
* Dress Down FriYAYs – ease into the weekend in comfort
* Stylish & Smart Dress Code – dress how you feel confident and professional
Perks That Make Life Sweeter
* The Wisdom App – wellbeing tools right at your fingertips
* Bright Exchange Discounts – shop 'til you drop with exclusive offers
* Bike to Work Scheme – a healthier you, a greener planet
* Free Parking at all our sites
* Unlimited tea, coffee, and treats – including our legendary Orange Treat Bucket
Culture & Celebration
* The Moscars – our very own Oscars-style celebration of excellence
* Monster Mixers & Seasonal Socials – from festive parties to team get-togethers
* Monster's Monthly Wheel of Fortune – spin to win brilliant prizes
* Warm Monster Welcome – free breakfast or lunch on your first day
Please note: Some benefits (like private medical cover and the bike to work scheme) become available after your probation — we'll walk you through everything during onboarding
Job Type: Full-time
Pay: £25,875.00-£28,463.00 per year
Ability to commute/relocate:
* Winterton DN15 8QW: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Mechanical knowledge: 1 year (preferred)
* Electrical: 1 year (preferred)
* Maintenance: 1 year (preferred)
Work authorisation:
* United Kingdom (preferred)
Work Location: In person