Overview
Join to apply for the MHHS & Data Account Manager role at SMS
Why choose us
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What’s in it for you
* 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes option to buy and sell)
* Hybrid working options
* Automatic enrolment onto our Employee Participation Scheme
* Enhanced Maternity leave, Paternity and Adoption leave
* 24/7 free and confidential employee assistance service
* Medicash health plan with benefits for optical, dental, physio, discounted gym memberships and free 24/7 online GP
* Life Insurance (4 x annual salary)
* Pension matching scheme (up to 5% of salary)
* Support for development through internal and external accredited courses, secondments and study support
The role
The MHHS Data Account Manager is responsible for ensuring the successful execution of a customer’s migration from legacy settlement into SMS’s Market Wide Half-Hourly Settlement services and SMS’s enduring performance post-migration.
Within the Data Services division, you will oversee migrations within allocated portfolios, interface with customers, Operational teams and Industry, adhering to agreed migration processes and volumes. You will work with the Migration Manager/I&C Technical Accounts Director to ensure clarity and availability of migration data. You will also oversee SMS’s enduring performance post-migration for the allocated portfolios, working closely with Electricity Settlement operational teams and our key customers.
The working hours for this role are Monday to Friday, 8:30-17:00, 40 hours per week. Hybrid working is on offer, consisting of 2 days in office and 3 days at home. Occasional travel to other SMS offices and customer/supplier premises will be required.
Key Responsibilities
* Investigate and resolve escalated customer complaints and feed learning into operational teams through continuous improvement processes
* Define and onboard new contracts as required by SMS Data Department
* Ensure contract obligations are met, including key milestones and performance against SLAs
* Conduct regular reviews against performance with internal and external stakeholders
* Manage monthly processes (inbound and outbound) to maximise revenue/cost saving opportunities
* Represent the Data Department internally to SMS and externally to customers, suppliers, and contractors
* Provide regular reporting to senior management on contract milestones
* Participate in meetings with customers and internal stakeholders
* Ensure key communications are cascaded and understood
* Provide updated reporting on customer performance to the I&C Technical Account Director
* Support the Data Services function in monitoring work volumes and quality of records
* Review the effectiveness of existing plans with operations and implement changes as needed
* Build and maintain relationships with customers and their key personnel
To be considered
* Knowledge of automatic meter reading products and solutions
* Knowledge of relevant industry standards
* Excellent communication skills to engage clients, internal teams and external stakeholders
* Ability to organise and prioritise to meet deadlines
* Analytical and methodical approach to work
* Exceptional attention to detail
* Proficient in Microsoft Office (especially Excel & PowerPoint)
* Experience managing customer expectations, escalations and delivering best-in-class customer service
* Highly self-motivated and adaptable to change in a evolving business
* Strong communication, organisation and interpersonal skills to ensure complex requirements are understood
* Root cause analysis and identification of opportunities for improvement
* Quality control ensuring targets are met and trends are investigated
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