LaplandUK is a world-class immersive experience, crafted by Hollywood set designers and West End creatives. Now entering its 18th season, it transports over 170,000 guests each year into a magical festive world of wonder and joy.
Set in a purpose-built winter wonderland, guests journey through five interactive and theatrical worlds, meeting characters, skating on the frozen pond, and becoming part of the story themselves.
The Role
As a Ice Rink Supervisor, you'll be responsible for leading the day-to-day running of LaplandUK's iconic outdoor ice rink. You'll manage a team of Marshalls to keep things running smoothly and safely, ensuring every guest has an unforgettable experience. This role requires a balance of leadership, operations and high energy guest service.
Key Responsibilities
* Run a safe, well-organised rink operation in line with policies and procedures
* Brief and manage your team daily, keeping energy and morale high
* Support the Guest Experience Manager with scheduling and absence cover
* Communicate guest feedback and report incidents or hazards promptly
* Uphold LaplandUK's accessibility and inclusion policies across your team
* Liaise with other departments and keep things flowing during peak times
* Respond calmly to any issues, including health and safety concerns
* Take part in training and complete any required e-learning
* Assist with VIP or PR guests where needed
Required Skills & Experience
* 1+ year in a supervisory or team lead role in a guest-facing environment
* Strong understanding of health and safety in operational settings
* Able to motivate a team and communicate clearly under pressure
* Comfortable with basic tech systems (rostering, comms tools etc.)
* Confident, approachable, and solutions-focused
* Calm and organised in fast-paced situations
* Experience in visitor attractions or events desirable but not essential
Where is Lapland?
* Manchester: Capesthorne Hall, Congleton Road, Siddington, Macclesfield, SK11 9JY
* LIVE EVENT: 11th Nov – 24th Dec 2025
Shifts
AM and PM shifts available
Pay & Perks
* £17.00 per hour
* One free hot meal per shift
* Free coffee, tea, and soft drinks
* Shuttle service from Macclesfield Station
* Discount in LaplandUK retail shops
Fixed-term contract, full-time and part-time considered
Extras
* Free parking
* Canteen and staff discounts
* Great team culture in a truly magical environment
Job Types: Full-time, Part-time, Temporary
Pay: £17.00 per hour
Benefits:
* Canteen
* Discounted or free food
* Employee discount
* Free or subsidised travel
* Free parking
* On-site parking
* Shuttle service provided
* Store discount
* Transport links
Work Location: In person