Overview
Customer Service Administrator - Hazardous Waste Treatment
37.5 hours per week Mon-Fri (8am-4pm)
The main purpose of this role is to manage key strategic accounts and grow new customer accounts.
Responsibilities
* Ensure incoming customer calls and e-mails are answered promptly and professionally.
* Work with the customer to achieve first call / contact resolution where possible.
* Ensure that all systems are up to date with required information and in line with internal and external compliance.
* To ensure an effective customer service is given to the highest standards in line with internal quality guidelines.
* Develop and maintain long-term relationships with clients ensuring a strong, positive and professional relationship is built.
* Ensure a positive relationship is developed with key stakeholders including relevant Regional Operational Management.
* Make sure clients receive requested products/services in a timely fashion.
* Manage projects within client relationships, working to carry out client goals whilst meeting company goals.
Essential criteria
* GCSE in Math and English
* Computer Literate (Microsoft Office packages, email)
* Experience in a customer service environment
* High level of complaint handling and call control skills
* Ability to communicate in writing, on a one to one basis, via the phone with all levels including management, team members, internal and external customer
About Biffa
Biffa – we’re changing the way people think about waste
At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.
We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.
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