Implementation Team Mission: The Implementation Team strives to drive growth and customer retention through effective management, governance and delivery of the Programme of Projects for our internal and external customers. Our goal is to ensure efficient delivery of projects and seamless transition to the Customer Success Team for ongoing release management and support. Job Purpose: The ‘What’ and ‘How’ we implement projects in the Implementation Team are typically split between varying functions in the team. Delivery Consultants mainly drive the ‘How’ we are delivering implementations to meet customer’s business problems. Customer demands for Implementations are channelled through the Customer Success and Application Support Teams, requests are triaged and if deemed to be an Implementation Project will be funnelled through the Programme in Priority order, as prescribed by the Solutions Delivery Director. The Team and Delivery Manager will assign Delivery Consultants to Projects, once assigned to a Project, the Delivery Consultant typically handles all the phases from Initiation to Closure as required by the Project Manager. During Implementation Projects the Delivery Consultant works alongside the other project stakeholders to implement the required changes. Project Stakeholders are both external as EV Cargo manages Supply Chain for the world’s leading brands, but stakeholders can also be internal from other divisions or colleagues from the Global Customer Solutions Team that are also managing customers supply chain. We are all jointly pursuing a further EV Cargo mission to transform logistics into a sustainable technology industry through tech platforms. Delivery Consultants use best practice methodologies to deliver the functional and technical requirements of a Project working with the Project Managers, Team and Delivery Managers, Test Analysts and Developers. There can be also stakeholders used on projects that are not in the Implementation Team such as the Technical Team who own the implementation tasks for technical infrastructure activities in a project. Key Responsibilities: A Delivery Consultant is responsible for guiding customers through complex technological journeys, customising and leveraging technological solutions for customers to optimise and automate their solutions for peak efficiency. Customers often have use cases that they do not know how these can be addressed with EV Cargo solutions, a Delivery Consultant role is to help provide solutions that solve those needs either via Product solutions or in some cases bespoke solutions, where product solutions are not available. It should be noted Product Solutions cannot be adapted to be bespoke and Delivery Consultants need to follow EV Cargo protocols to escalate Product Enhancement Requests or Customer Identified Issues where customers are faced with requiring additional product functionality or a fix to product functionality. Key duties include: Building strong, trust-based relationships with customers to understand and prioritise their requirements. Translating business needs into actionable solution designs and managing delivery through to completion. Providing internal knowledge transfer to the Customer Success Team post-implementation to support the ongoing business-as-usual model. Collaborating with Project Managers to plan, track, and report on progress, issues, and risks. While not owning the project plan, Delivery Consultants must take accountability for their deliverables and flag any deviations early. Creating detailed functional and technical documentation, especially when working with Developers who may not be familiar with the customer context. This includes process flows, solution overviews, and data mapping. Ensuring any configuration changes are made efficiently and are deployable across environments via layers and packages, reducing manual effort. Contributing to Product development via enhancement requests when working with standard Product functionality. Identifying, troubleshooting, and resolving issues during project delivery, aiming for long-term scalable solutions over short-term fixes. Skills & Competencies Strong customer-facing and interpersonal skills, with the ability to build trust and navigate complex conversations with professionalism. Excellent communication skills, capable of conveying complex ideas to both technical and non-technical audiences. Able to lead knowledge transfer sessions, client demonstrations, and stakeholder discussions. Proven ability in business process mapping, documentation, and data analysis to support solution design and delivery. Skilled in identifying and articulating software defects, triaging issues during customer testing, and collaborating with developers for resolution. Analytical and solutions-focused, with strong problem-solving skills and a proactive approach to identifying and addressing challenges. Organised and efficient—able to manage tasks, timelines, and project communications with precision. Adept at balancing multiple priorities and staying focused on customer-driven outcomes. Be able to use Microsoft Office Suite. Can participate in technical conversations by drawing upon a practical understanding of hosted web applications, databases (SQL) and browser-based user interfaces. Capable of translating business requirements into practical, system-aligned solutions. Maintains a high attention to detail and consistently ensures accuracy and quality in deliverables. Demonstrates accountability and ownership throughout the project lifecycle, from initiation to completion. Technical Skills Ability to read, understand, and support SQL queries for data extraction and analysis. Willingness to contribute to development and support tasks involving other languages and tools such as C#, Python, and business intelligence software. Demonstrates a keen interest in emerging technologies, with a focus on data-driven solutions and modern development practices. Desirable Criteria: Demonstrable aptitude for software configuration and/or computational languages (SQL is desirable). Experience in optimising existing queries and removing technical debt of legacy systems Draw on previous experiences in a similar position or project. Can concisely detail information that is tailored to the audience, can demonstrate strong problem-solving ability and can build strong and effective business relationships. Working Pattern: 37.5 hours week. Standard hours 9am - 5.30pm Monday to Friday with flexible working options available. Legal & Compliance Note: Job Descriptions are indicative, not exhaustive Duties may evolve over time based on business needs