Job Title: Customer Service Representative
Location: Watson Marlow - Cardrew Industrial Estate
Location Type: On-Site
Website:
Group:
Watson-Marlow Fluid Technology Solutions is part of Spirax
Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group
with expertise in the control and management of steam, electric thermal
solutions, peristaltic pumping and associated fluid technologies.
When you join us, you will be integrated into a cooperative and encouraging
team, participate in challenging yet critical work, and experience ongoing
growth opportunities to help you achieve your full potential. Visit our
website to learn more.
Job Summary:
We are seeking a talented and motivated Customer Service Representative to join our dynamic
team.
Key Responsibilities:
Main duties and responsibilities
• Ensure that collaborative, positive and productive relationships are maintained within the department and with internal and external customers.
• Ensure that all documentation is completed as required and in a timely way. Complete allocated administration tasks accurately and on-time following agreed procedures and processes.
• Complete customer and supplier systems with accurate and timely information.
• Input accurate information into company ERP system [AX]
• Actively report EHS issues and near misses.
• Support and promote '5S' activities within the office.
• Define and produce Standard Operating Procedures (SOPs) that support business continuity.
• Participate and contribute to SDT meetings
Personal
• Be an active and supportive member of the Customer Service Team.
• Support new team members through initial training where requested.
• Maintain high levels of accuracy and timeliness in your work.
Skills/Experience:
Previous Experience:
Previous experience of working in a Customer Service Team.
Exposure to Lean manufacturing experience, ideally yellow Belt, or above.
Experience with Exporting regulations and documentation.
Previous use of GEM Tools Lean Processes
Personal Attributes:
Resilient and the ability to work in a high pressure work environment
Excellent communications skills with the ability to communicate effectively across a diverse group of people.
Highly motivated with a focus on solutions and continuous improvements.
Qualifications:
GCSE level Maths and English [or equivalent]
IT skills – excel and word programmes
At Watson-Marlow, we believe in taking
care of our colleagues. We offer a generous benefits package,
including:
* A competitive salary
* Flexible working arrangements
* A generous holiday allowance
* Three days' paid volunteering leave
* Additional support and benefits through our Everyone is Included Group
Inclusion Plan
Everyone is Included at Spirax Group
We are passionate about creating inclusive and
equitable working cultures where everyone can be themselves and achieve their
full potential. For us, that means supportive teams and strong relationships
where everyone's contribution is valued - across social and cultural
backgrounds, ethnicities, ages, genders, gender identities, abilities,
neurodiversity, sexual orientation, religious beliefs, and everything else
that makes us human and unique.
We want everyone to be able to make their difference here, so we will
always consider requests for flexible working.
We know that everyone needs some extra help from time to time too, so we
have introduced a range of additional benefits through our Group Inclusion
Commitments. These include
* Gender-neutral parental leave
* 15 days of extra paid caregiver leave
* Paid time off and support for anyone experiencing pregnancy loss or
domestic abuse
* Menopause-friendly workplace principles and more
Learn more at
We are also a Disability Confident Committed Employer. If
you would like to apply using this scheme, please select this option in our
application form.
We are an equal opportunity employer committed to fostering an inclusive
and diverse workplace. We encourage candidates from all backgrounds to
apply.
If you require accommodations during the application process, please let us
know.
Company Overview
At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are
driven by innovation and are dedicated to creating an inclusive workplace
where everyone is empowered to make a difference. As a world leader in
manufacturing peristaltic pumps and associated fluid path technologies for
the life sciences and process industries, we offer a wide range of products,
including tubing, specialised filling systems and products for single-use
applications.
Our shared Purpose is to create sustainable value for all our stakeholders
as we engineer a more efficient, safer and sustainable world. Our
technologies play an essential role in critical industrial processes and
industrial equipment across industries as diverse as Food & Beverage,
Pharmaceutical & Biotechnology, Power Generation, Semiconductors and
Healthcare. With customers in 116 countries, we provide the solutions that
sit behind the production of many items used in daily life, from baked beans
to mobile phones
Our inclusive culture and Values, unites us, guides our decisions and
inspires us everywhere that we operate. We support our colleagues to make
their difference for each other as well as customers, communities, suppliers,
our planet and shareholders by creating a truly equitable working environment
where everyone feels included.