Our client, a respected name within the financial services sector, is seeking a Complaints Administrator to join their growing compliance team. This is a fantastic opportunity for someone with a strong understanding of customer care and complaint handling within a regulated environment to take the next step in their career.
You will work closely with the Complaints Manager to handle a variety of complaint types, including customer and third-party complaints, while ensuring fair outcomes and meeting strict regulatory requirements and deadlines.
Key Responsibilities:
Investigate assigned complaints in a consistent, fair, and prompt manner
Ensure all complaints are handled in line with company policy and Consumer Duty principles
Manage the complaints inbox, ensuring timely and professional responses
Support with Root Cause and Trend Analysis
Assist with the preparation of DSARs (Data Subject Access Requests)
Maintain up-to-date knowledge of DISP and MCOB rules
Organise and prioritise workloads to meet FCA regulatory deadlines
Provide general administrative support to the Complaints Manager
Person / Experience Required:
Essential:
Experience handling complaints in a financial services or regulated environment
Understanding of Consumer Duty, Treating Customers Fairly (TCF), and DISP (training can be provided)
Strong IT skills including Microsoft Word, Excel, and ...