Job Title: Service / Parts Advisor
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Job Type: Permanent
Salary: £35,000 + Bonuses
This is a fantastic opportunity for someone with previous motor trade, commercial vehicle, service, or parts experience looking to join a stable business with excellent long-term prospects and employee benefits.
Working Hours:
* 40 hours per week
* Monday to Friday
* Flexible shift patterns available (afternoon/evening hours required up to 10pm)
* 1 in 4 Saturdays on a rota basis
Main Duties & Responsibilities:
* Preparing job cards and raising invoices using Kerridge DMS and customer authorisation platforms
* Managing customer enquiries both over the phone and face to face
* Liaising with technicians regarding workshop progress and workload
* Managing daily service bookings and workshop loading
* Keeping customers updated regarding work, authorisations, and costs
* Arranging subcontractor work and following up where required
* Completing estimates accurately and efficiently
* Ensuring high levels of customer service at all times
Requirements:
* Previous experience within a Service Advisor, Parts Advisor, or automotive/commercial vehicle role
* Kerridge DMS experience xsngvjr highly desirable
* Strong communication and organisational skills
* Ability to manage workload in a fast-paced environment
* Customer-focused approach with strong attention to detail
Benefits:
* Bonus scheme
* Paid overtime
* Increased holiday entitlement with service
* Healthcare scheme
* Recruitment incentive awards
* Cycle to work scheme