JOB PROFILE: The Finance Operations Manager will be responsible for overseeing the operations of our retail fund products. Key responsibilities include: Operational Management of Retail Funds Manage operational aspects of EIS Funds and VCTs, including fundraising, share allotments, buy‑backs, EIS compliance statements, dividend reinvestments, and fund allocations. Oversee direct EIS application workflows, including appropriateness escalations, mandate list monitoring, fee checks, application reviews, and adviser fee validation. Maintain ownership of client systems for both EIS and VCTs, ensuring data accuracy and reliable processing. Check and approve payment of proceeds, adviser fees, and client invoices. Ad-hoc projects. Allocations, Sales, and Performance Fees Check and approve investment allocations for each investment. Conduct sale allocation checks, lead on complex sale allocation calculations and the determination of performance fees. Manage the full divestment process, ensuring correct investor allocations. Work with investor relations to produce clear exit communications for clients. Documentation, Reporting & Investor Communications Review and advise on the production of fund documentation, including memorandums, application forms, KIDs, value‑for‑money assessments, and other ad‑hoc materials. Lead on the production and review of high‑quality and timely investor documentation such as contract notes, tax certificates, valuations and periodic statements. Work with investor relations and fund administration teams to produce 6 monthly narrative updates. Produce de‑duplicated mailing lists for VCT communications. Support on the production of board reports and management information across EIS and VCT operations. Compliance, Regulatory Support & Governance Work closely with compliance on AML escalations, portfolio company queries, Consumer Duty reporting, board reporting and AIFM requests. Support regulatory reporting by ensuring accurate and timely operational data delivery. Cross‑Team Liaison & Stakeholder Management Act as a key liaison between investment, distribution, finance and compliance teams, ensuring efficient information flow across the organisation. Provide EIS investment forecasts to support both investment and distribution decision‑making. Collaborate with finance to raise annual EIS management fees in line with client holdings. Monitor the performance of third‑party providers (including the custodian, registrar, receiving agent, and depositary) and assess new requirements or appointments. Reconciliations, Data Integrity & Fund Accounting Perform periodic cash and stock reconciliations. Periodically review debtor balances and client cash balances, resolving aged items and working with investor relations to communicate surplus balances to clients. Maintain and review operational error logs, identifying patterns and driving process improvements. JOB HOLDER (Typical Competencies, Qualifications & Experience): Outgoing, driven, and have an enthusiasm to learn. An understanding of EIS and VCT funds, and the operating systems used to run EIS funds would be preferred. Enjoy operating and developing processes and systems. Sound numerical and analytical skills. Excellent writing skills and be a strong communicator. Focused, highly organised with attention to detail in everything you do. Solid project management skills. Flexible to take on additional tasks as and when required. Proactive self-starter who thrives within a fast-growing investment business. Experience of working in a financial or regulated environment. Highly organised with the ability to prioritise multiple tasks and deadlines. Strong Microsoft Office skills with a solid working knowledge of Outlook, Microsoft Word and Excel are essential.