Patient Administrator
The closing date is 30 April 2026
University Hospital Southampton NHS Foundation Trust offers a range of Patient Administrator, Patient Services Centre Administrator and Ward Secretary roles across multiple sites.
Job Responsibilities
Provide comprehensive administrative support to consultants, nursing staff and support services, including:
* Direct communication with patients and healthcare professionals, including telephone calls, emails and visitor enquiries.
* Coordinating appointment bookings, managing correspondence and action from outpatient clinics.
* Maintaining and updating electronic clinic schedules, rescheduling, cancelling appointments and preparing patient packs.
* Assisting ward leaders and senior staff with documentation, meeting preparation and Microsoft 365 usage.
* Serving as the first point of contact in the Outpatient Administration Centre, handling high call volumes and ensuring a smooth patient pathway.
* Providing cross‑cover for other administrators to maintain consistent service.
* Participating in weekly meetings and escalation procedures as required.
Person Specification
Qualifications, knowledge and experience
* Good standard of secondary education with literacy and numeracy skills at GCSE level or equivalent.
* Level 3 qualification in administration or customer service, or equivalent experience; or Level 2 vocational qualification, coupled with experience in a customer‑focused environment.
* Experience as an administrator or secretary in a healthcare or patient‑service setting.
* Knowledge of secretarial or administrative procedures and medical terminology.
* Proficiency in hospital‑computerised patient systems and Microsoft Office/365.
* Experience analysing patient pathways and understanding local and national targets such as RTT and cancer pathways.
* Evidence of personal development or further study (courses, diplomas, or relevant qualifications).
Trust Values
* Patients First
* Working Together
* Always Improving
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be required.
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