Overview
Customer Services Advisor
Age 21+ £12.41 per hour. Under 21 £10.20 per hour.
Love all things motoring and cycling? Great with customers? Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. We provide training to help you build the skills needed to deliver market-leading standards of service.
Responsibilities
* Work with customers’ vehicles in our car park and bikes in-store, delivering a wide range of fitting services (car parts fitting, technology fitting, cycle building and cycle servicing).
* Develop practical problem-solving skills and work quickly and efficiently while maintaining high service standards.
* Contribute to a customer-focused sales environment, with opportunities to tailor your approach to individual customers.
What we offer in training and progression
We invest heavily in training to help colleagues develop their careers. Regardless of the pace you want to progress, we support your ambitions whether in Retail or elsewhere in the Group.
Benefits
* 25% off most products in Halfords Retail stores and online
* Discounts of up to 50% on garage bills at Halfords Autocentre
* Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
* At least 25% colleague discount at Tredz
* Life Assurance
* Uniform
* Discounts on groceries, holidays, insurance, days out, restaurants and more
* Employee assistance programme (free, confidential support 24/7)
* Fantastic Trade Price Bike Scheme – buy one bike per year at a significant discount
* Sharesave scheme (20% discount on purchased shares)
* Cycle2Work scheme
* Wagestream – access up to 30% of pay as you earn, with automatic savings
* Health Cash Plan – cash back for healthcare costs
Qualifications
* Experience delivering great customer service, ideally in a retail sales environment
* Proactive approach to helping customers and understanding their needs
* Problem-solving skills
* Availability to work on a rota basis, including weekends
Desirable
* Knowledge and skills in car parts fitting and cycle repair
* Experience working towards and achieving sales targets
About the role
We’re in an exciting chapter – rapidly growing our motoring services and electric mobility business. We’re the UK's leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Equal Opportunity
Not sure you meet all the criteria? Apply anyway. We are committed to creating an inclusive workplace and are proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Location and Status
Client: Halfords
Norwich, UK
Permanent
Published on 29 Sep 2025
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