Transport Operator (Freight & Logistics) Burton-upon-Trent, DE14 £28,000 – £30,000 DOE Reporting to: Operations Manager TS About the Role We are seeking a proactive and detail-oriented Transport Operator to join our Transport Solutions team based in Burton-on-Trent, DE14. This is a fast-paced operational role focused on delivering effective transport solutions through the BDP network while ensuring exceptional customer service and operational efficiency. The successful candidate will play a key role in managing customer orders, coordinating transport solutions, maintaining strong communication with clients and suppliers, and supporting business growth opportunities. Key Responsibilities Order Receipt & Creation Receive customer orders via telephone, email, transport portals, and other communication methods Accurately input and manage orders using the Tra operating system Ensure all orders align with FTC-specific requirements Operational Solution Management Match customer requirements with appropriate transport solutions using approved supplier selection processes Coordinate collections and deliveries across the transport network Communicate schedules, delays, and operational updates professionally and efficiently Ensure all operational requirements are met, including: Opening times Site safety procedures Driver PPE requirements ADR requirements Customs documentation Security procedures Transit time expectations Escalate any non-conformance issues to the Operations Manager TS and Branch Manager TS Administration & Reporting Produce bespoke KPI reports for key clients Monitor profitability alongside the Operations Manager TS Provide weekly customer service reports to management teams Ensure Tra system inputs accurately reflect customer and supplier agreements, including additional charges Commercial Responsibilities Attend client meetings when required by management Proactively seek opportunities for additional business growth and customer development About You Previous experience within transport, logistics, or freight forwarding operations This opportunity would suit candidates currently working as a Transport Planner Transport Coordinator Logistics Coordinator Freight Operator Freight Forwarding Operator Traffic Operator Logistics Operator Road Freight Coordinator Transport Administrator Operations Coordinator (Logistics) or similar Strong organisational and communication skills Ability to work effectively in a fast-paced environment High attention to detail and problem-solving ability Confident using transport management systems and Microsoft Office Customer-focused with a professional and proactive approach Commercial awareness and ability to build strong client relationships What We Offer Competitive salary of £28,000 – £30,000 depending on experience Opportunity to join a growing and supportive team Career development opportunities within the transport and logistics sector Dynamic and varied working environment If you are looking to develop your career within transport and logistics operations and thrive in a customer-focused environment, we would love to hear from you. For any further questions, please contact Shannon Clough at Interaction Recruitment Leeds using (phone number removed) / (url removed)