Reporting to the Lift Components Manager, the successful applicant will be responsible for the following:
* Answering customer spare part enquiries via phone and email, including the identification of spares.
* Processing customer sales orders and follow-up communication.
* Raising purchase orders for spare part replenishment and backorder fulfilment.
* Issuing invoices to customers.
Typical Day
* Manage incoming enquiries and orders.
* Liaise with colleagues across the business.
* Develop good working relationships with new and existing customers.
* Provide quotations to external customers based on incoming enquiries and process customer sales orders.
* Deal with basic technical enquiries from external customers as your knowledge grows.
* Source parts and costs from external vendors and the Otis European Parts Centre.
* Help maintain the Lift Components eCommerce portal.
* Provide cover for the team during illness or leave.
Qualifications
* Good communication skills – for email and telephone communication.
* Knowledge of MS Office applications (Excel, Access, Word, Outlook).
* Excellent organisational and prioritisation skills.
* Work effectively as part of a team and engage others.
* Work effectively under pressure and adapt to changing circumstances and deadlines.
Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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