Customer Success Manager - Required for this luxury tour operator. They are looking for someone to support and look after the 100 independent consultants with support of the team. Salary around £45,000 plus great benefits listed below.
Customer Success Managers Duties
Manage 100 ICs by being their day to day contact for questions and issues via phone, emails and in person meetings
Develop personal, solid, consultative with each Independent consultant
Regular catch ups to to review their portfolio, Technology, travel tool and professional development,
Act as trusted mentor/Coach
Proactively monitor revenue activity
Problem solve any issues the ICs may have in regards to ticketing, cancellation, hotel issues, internal IT problems, customer service issues etc
Customer Success Managers Skills Required
Strong background in the travel industry ideally in a similar role or within operations, reservations management or account management
Extensive experience within tour operations
Experience in customer complaint handling
Skilled communicator
Proven problem solver
Working knowledge of a GDS
Customer Success Managers Additional Information
Ideally 1/2 days per week in London but they are flexible on this for the right candidate
Great benefits including 25 days annual leaving plus bank holidays, pension, Bupa, up to a 5% bonus, life assurance, perkbox,
If you are interested in the above role please apply online or send your cv to (url removed)
Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.
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