Hospitality Manager, Nottingham Forest Football Club, The City Ground, Pavilion Rd, Nottingham, NG2 5FJ, £30,000pa - £33,000pa + excellent benefits, 40hrs pw 5/7
At Sodexo Live!, we’re all about creating moments that matter — whether it’s a matchday that thrills fans, a corporate gala that inspires, or a private event that leaves a lasting impression. We’re looking for a Hospitality Manager to lead front-of-house operations at The City Ground, home of Nottingham Forest FC.
You’ll deliver world-class hospitality on matchdays and event days alike, setting new standards for excellence while developing a team that thrives on energy, teamwork, and pride. As Hospitality Manager, you’ll play a key role in driving both guest satisfaction and commercial success.
Responsibilities:
* Lead and inspire your team to deliver exceptional service across all hospitality and C&E events
* Drive profitability and performance through smart management of labour, sales, and expenses
* Oversee staffing operations and ensure effective team scheduling and compliance
* Maximise EPOS utilisation and ensure consistent operational efficiency
* Support recruitment, training, and development to build a high-performing hospitality team
* Promote and deliver events to the highest standards, ensuring every guest leaves delighted
* Maintain rigorous standards in health & safety, hygiene, and licensing compliance
* Act as a Duty Manager during events, ensuring smooth operations from start to finish
Requirements:
* Proven experience managing large-scale hospitality or event operations (stadia or venue preferred)
* Strong leadership and communication skills with the ability to motivate and inspire a team
* Excellent organisation and time management
* Knowledge of health & safety, food hygiene, and licensing regulations
* Experience working with budgets, labour control, and KPIs
* A hands-on approach with the confidence to make operational decisions on the spot
What We Offer:
* Unlimited access to an online platform offering mental health and wellbeing support
* Employee Assistance Programme to help with everyday issues or larger problems
* Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle
* The Discounts Scheme, offering great deals 24/7
* Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo
* Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
* Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities
We are committed to being an inclusive employer and welcome applications from people with a diverse variety of experiences, backgrounds, and identities.
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