In this role, you will be responsible for executing on one or more Payroll & Benefits process(s). Develop an in-depth understanding of Payroll & Benefits systems, processes, and legislative rules. This role requires emphasis on data integrity and analysis to support key HR decisions while providing coverage and support as needed. Identify and resolve operational issues and support process improvement. Promote “Best in Class” service while developing effective relationships and working cross functionally with internal teams and suppliers.
Responsibilities, authorities and accountabilities
* Responsible for the successful execution of one or more Payroll or Benefits process(s)
* Manage service delivery metrics and/or third-party supplier performance in relation to the assigned process(s)
* Drive increased productivity and compliance through process improvements, standardization and simplification within assigned area (s)
* Foster a culture of customer service excellence and continuous process improvement by providing “Best in Class” customer service and advise on complex questions/requests from employees, businesses and HR partners
* Maintain high standards of accuracy, timeliness and quality to ensure compliance with relevant legal and Baker Hughes policy requirements
* Develop effective relationships with stakeholders through strong interpersonal skills and proactive communication
* Continuously build and share area of expertise; keep current with internal and external updates and changes
* Provide ad-hoc operational support for assigned process
* Participate in internal, external payroll and benefits audits Preparation of year-end reporting & associated statistics
Required Qualifications
* Bachelor’s degree from an accredited university or college in related area (or a high school graduate/GED or equivalent with at least 4 years of relevant work experience)
* Minimum 2 years prior professional work experience (can include internships)
Desired Characteristics
* Previous experience in HR Operations, Payroll & Benefits, or Global Mobility Services preferred
* Strong customer service focus, with the ability to anticipate customer needs with a high level of responsiveness
* Self-motivated and able to work independently or as part of a team environment
* Applies solid judgment ensuring integrity, compliance, & confidentiality
* Passion for continuous process improvement and simplification
* Strong analytical and problem solving skills with proven ability to organize and analyze data
* Demonstrated organization skills, attention to detail and accuracy
* Strong written and verbal communication skills with fluency in local language and English
* Comfortable delivering against quantitative and qualitative performance metrics
* Proficient with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
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