Are you an experienced Infrastructure Engineer looking for a new challenge in a dynamic and forward-thinking environment? This is a fantastic opportunity to join a friendly and innovative IT team, working in a newly renovated, state-of-the-art office in Central London.
You’ll have access to outstanding training, career development opportunities, and a comprehensive benefits package.
Key Responsibilities:
* Troubleshoot and support diverse IT environments, systems, and networks
* Act as an escalation point for complex service desk tickets
* Lead and contribute to the planning and execution of IT projects
* Document processes, enhance support materials, and maintain technical documentation
* Collaborate with Level 1 and 2 IT teams globally to deliver top-tier end-user support
* Deploy patches and updates across hardware, software, and network environments
* Support system architecture, integrations, and high availability infrastructures
* Maintain compliance with ISO 27001 and Cyber Essentials Plus
* Conduct root cause analysis (RCA) and document major incidents/problems
Skills & Experience:
Essential:
* Proficiency with Windows 11, macOS, Linux, and Office 365
* Experience with Microsoft Azure, and Microsoft O365 services
* Solid understanding of Windows Server, Hyper-V and/or VMware
* iSCSI and file storage systems with clustering/failover capabilities
* Advanced networking, VPNs, and firewall technologies
* Practical experience with IT hardware/software installation and troubleshooting
* Familiarity with Microsoft Intune, KANDJI, or other MDM tools
* Scripting skills (e.g., PowerShell)
* Backup systems (MS DPM, Azure backups)
* Strong documentation skills for policies, workflows, and reports
* Experience with ServiceDesk, JIRA, or other ticketing platforms
Desirable:
* ITIL v4 Foundation
* MCSE/MCITP or equivalent certifications
* CCNA and/or CCNP
* Prince 2 and/or Agile methodologies
* Working knowledge of ISO 27001