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Job Title: Customer Sales Advisor
Salary: £25,500 per annum
Bonus: £500 performance bonus every 6 months
Hours: Monday to Friday, 8 hours per day
Flexible start and finish time between 7:45 AM and 7:00 PM
Weekends: Required to work 1 weekend in every 3
Role Overview
The Customer Sales Advisor plays a key role in ensuring customers receive consistently excellent service. This position involves handling daily customer interactions, maintaining high operational standards, and, in the absence of management, taking responsibility for day-to-day tasks and decision-making.
Key Objectives
* Deliver an exceptional customer experience at all times
* Maximise sales and support the achievement of store financial targets
* Recognise and act upon opportunities to increase occupancy and revenue
* Maintain high standards of presentation and cleanliness
* Ensure full compliance with health & safety guidelines for staff and customers
* Follow all operational procedures and company policies consistently
Main Responsibilities
* Respond to sales enquiries over the phone and face-to-face, advising on available services
* Maximise every customer enquiry to achieve personal and team sales targets
* Carry out administrative duties to ensure compliance with company procedures
* Maintain a clean, organised, and professional environment
* Lone working will be required; during such times or when management is absent, you may be given key holder responsibilities
* Forklift operation as required (training will be provided if applicable)
* Implement and follow procedures to minimise and recover bad debt
* Conduct regular physical inspections of the premises and customer areas
* Perform general housekeeping and other ad hoc tasks as needed
Person Specification
* To succeed in this role, candidates should demonstrate:
* Strong written and verbal communication skills
* Ability to speak clearly and actively listen to customer needs
* Self-discipline, organisation, and attention to detail
* Comfort working both independently and within a small team
* Ability to confidently represent company services following training and induction
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Advertising Services
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