Retail Specialist (Convenience Stores)
Location: Home Based
Contract Type: Fixed Term Contract (6 months - 12 months)
Immediate Start Available
ISS Facility Services UK are a leading provider of facilities services, and they are now looking for a Retail Specialist with strong convenience retail experience to shape, develop and deliver C-Store models across a range of bids and locations.
This role plays a major part in building commercially robust, operationally viable retail solutions that align with our wider food and retail strategy.
Job Description
As a Retail Specialist, you will work from concept through to solutioning, translating bid requirements into location-specific operational proposals, supporting franchise alignment, and ensuring each model is scalable, compelling, and commercially sound.
This is a hands-on and highly collaborative position, working cross-functionally with culinary, design, commercial and mobilisation teams to ensure a seamless retail offer.
Key Responsibilities
* Create and refine C-Store models aligned to the wider retail blueprint and brand portfolio
* Identify portfolio gaps and develop commercially viable enhancements
* Ensure solutions meet both financial and operational performance thresholds
* Translate bid requirements into tailored store concepts
* Conduct site visits and stakeholder engagement to build the right format for the location
* Shape franchise partner investment plans and operating models
* Manage relationships with franchise partners
* Support the development of floorplans and operational blueprints
* Act as the link between franchisees and project teams
* Define product ranges, categories and planograms
* Ensure alignment to market trends and consumer expectations
* Support pricing and labour modelling for commercial viability
* Work closely with culinary, nutrition, pricing, digital and design teams
* Ensure solutions are fully integrated and brand-aligned
* Contribute to governance documentation and bid presentations
* Review performance data to inform future enhancements
* Drive innovation in format, layout, and consumer experience
Professional and Personal Competencies/Qualifications
* Strong experience in convenience retail / C-Store development
* Ability to translate concepts into commercially viable on-the-ground solutions
* Skilled in stakeholder and franchise partner management
* Solutions-driven, proactive, and confident working autonomously
* Strong communication skills - able to influence internal and external stakeholders
* Experience working cross-functionally in food / retail or hospitality projects