Overview
My leading client is looking for an immediately available Microsoft 365 Trainer / Adoption Analyst who will support the Business Change function by delivering end‑user training, driving adoption, and providing hands‑on support for Microsoft Teams and SharePoint across the business.
Key Responsibilities
Training & Adoption
* Deliver 1:1 and group‑based training sessions to colleagues on Microsoft Teams and SharePoint.
* Act as a subject‑matter expert for end‑user usage of Microsoft 365 collaboration tools.
* Support and encourage the adoption of modern, collaborative ways of working.
Change & Engagement
* Support the wider Business Change activities, working closely with the Business Change Lead.
* Lead or support live demonstrations.
* Act as a visible and approachable point of contact for colleagues during key change activities.
End-User Support
* Provide hands‑on support to colleagues, answering questions and resolving common usage issues.
* Act as a key contact during periods of increased change or system adoption.
* Liaise with technical teams to help investigate, escalate, and resolve user issues where required.
Content & Communications
* Develop, maintain, and evolve training and adoption materials, including:
o User guides
o FAQs
o How-to articles
o Quick reference materials
* Keep the project or information site up to date with relevant guidance and learning resources.
Essential Skills & Experience
* Strong working knowledge of Microsoft Teams and SharePoint, with the confidence to train and support end users.
* Experience delivering training, coaching, or end‑user support in a business environment.
* Excellent communication skills, with the ability to explain technology in a clear, simple, and engaging way.
* Comfortable engaging with stakeholders across different levels of the organisation.
* Experience supporting change initiatives or technology adoption is desirable.
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