L2 Operations Analyst - Shift
Place of work: On-site – Sheffield, UK / Duration: Permanent
Hours of work: Shift 24/7/365
4 days on and 4 days off
2 days 6:00 AM-6:00 PM | 2 Nights 6:00 PM-6:00 AM
The Operations Analyst role based in Sheffield will provide remote monitoring support of client infrastructure and be committed to developing their skills. This position works alongside the infrastructure support teams to provide analysis and out of hours hands for monitoring and incident resolution.
Position Responsibilities:
This role involves the following:
* Working in a 24x7 support environment the Operations Analysts focus on maintaining the healthy operation of our customer estates.
* Triaging of incidents and monitor events and initial resolution support ensuring that response and closure SLAs are met.
* Completing daily system health checks and monthly reviews.
* Perform out of hours changes and fixes.
* Server and appliance patching and maintenance tasks
* Out of hours major incident management.
* Diagnose and troubleshoot technical issues and escalating where required.
Skills & Experience:
Essential Skills:
* Ability to follow pre-defined processes and procedures
* Ability to fault find on a variety of windows and cloud technologies
* Good high-level understanding of infrastructure environments
* Good problem-solving skills
* Previous experience on a service desk/Operations centre
* Excellent written and verbal communication skills
* Sharp attention to detail
Desirable Skills:
* Experience administering/supporting the following:
Windows Server and desktop operating systems
Network devices
Office 365 and Azure
VMware/Hyper-v or any other virtualisation technology
Monitoring tools
* Prior experience in a 24 x 7 operations centre
* Prior experience with ServiceNOW/Any enterprise ticketing system
Business Competencies:
To succeed in this role, you’ll need knowledge of utilising ITIL best practices as well as experience within an IT customer service environment.
* You would be required to demonstrate the following:
* Service-oriented behaviour and communication to internal and external customers.
* Ability to cope with pressures of peak workloads, short deadlines.
* Qualities: Integrity, timeline sensitive, goal oriented, motivated.
* Team player.
Our Company, Auxilion – About Us
Work matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.
Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.