Position Overview
Ralph Lauren's Flagship Bicester store has an exciting opportunity for an experienced retail manager to join the Ralph Lauren family on the Womenswear team. Embrace & demonstrate the Ralph Lauren philosophy, whilst coaching and developing a team to deliver exceptional customer service, performance & profitability with a customer first culture.
Essential Duties & Responsibilities
* Support and coach a team to deliver Excellence in customer service whilst maximizing sales opportunities
* Maintain the Brand Presentation guidelines to further enhance the customer experience
* Ensuring all team members are valued employees and have clear development plans
* Ensure all customers receive a welcoming environment and positive lasting impression of RL
* Exciting opportunity for a energetic, passionate and customer service driven customer experience manager to lead, coach and develop within the store to deliver customer service to an exceptional level within Ralph Laurens Flagship stores
* Achieve sales and profitability through key performance indicators.
* Energise and engage teams to maximize performance using service metric's
* Coach and support the team to create a customer first culture within all store activities
* Recognize and reward great service and performance
* Understand, support budgetary requirement to increase performance
* Lead by example adhering and managing your team to brand dress and grooming standards
Experience, Skills & Knowledge
* Min 3 full strategic performance cycles of professional experience managing teams within a retail environment.
* High customer and people service orientation - motivational, and supportive to develop and demonstrate leadership skills.
* Good social and communication skills.
* Understanding of delivering performance against KPIs
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