What you’ll be doing
as a Delivery Manager – BR-MeX
As a Delivery Manager – BR-MeX, you’ll be responsible for identifying opportunities for improvement and delivering change across people, processes, and technology. You’ll work closely with business owners, stakeholders and subject matter experts to ensure solutions meet the needs of our Business and Retailer customers.
This is not an IT delivery or Scrum-focused role. While there may be occasional interaction with Agile teams (such as contributing to user stories), the core of this role is about planning and delivering business initiatives that improve processes, ways of working, and collaboration across teams. It’s primarily focused on driving change through people and process improvements, both within Thames Water and in partnership with external stakeholders.
Your key responsibilities will include:
• Leading initiatives end-to-end, from business analysis through to delivery.
• Creating business cases, gathering requirements, and managing delivery plans.
• Collaborating with SMEs and managing customer journeys.
• Engaging stakeholders and promoting solutions that meet real business needs.
• Supporting governance, reporting, and stakeholder communications.
Base location: Hybrid/Reading, with occasional travel to Walnut Court, Swindon
Working pattern or hours: 36 hours – Full time
What you should bring to the role
• Experience in continuous improvement and project delivery across cross-functional teams.
• Strong stakeholder management and a customer-centred approach.
• Energy and drive throughout the full project lifecycle.
• Excellent analytical and problem-solving skills.
• Ability to elicit and define requirements using a range of techniques.
• Strong presentation and Excel skills to support decision-making and track delivery.
What’s in it for you?
• Competitive salary from £47,000 to £58,000 per annum, depending on experience
• 26 days holiday per year increasing to 30 with length of service (plus bank holidays)
• Generous Pension Scheme through AON
• Wellbeing support, Cycle to Work scheme, shopping discounts, and more
Explore our full benefits and perks: https://careers.thameswater.co.uk/why-choose-us/our-benefits-and-perks/