Performance Lead We are currently hiring for a Performance Lead to join one of our Insurance Clients on a 6-month contract.
Hybrid- occasional travel to Redhill office
Be the custodian of the performance and planning data set to support management of all client’s specific business metrics and KPI s – this includes Service Levels, Backlog management, Productivity Analysis, Capacity Planning, and performance management at different levels (e.g. team, community, individual)
Lead the design and continuous improvement of the management and dashboard reporting to provide insights and inform understanding around how we can improve
Work with leadership team to help identify under performance and plans to remediate
Benchmark and monitor performance over time, produce trend analysis on historic performance to inform capacity planning.
Monitor performance against legal, regulatory and sector requirements
Work with the Technology team to future proof the required IT infrastructure for performance management
Establish a cadence to lead the necessary meetings and provide exec level reporting and insightful performance data to the Operations Management Committee (OMC)
Strong understanding and experience of data exploitation (especially Microsoft Excel) including resource and performance modelling.
Understanding of all MS Products (including Power BI) essential
Insurance/ Financial sector experience.