Job Description:Student Support and Experience Officer Job DescriptionScholars School System is a project of UK CURRICULUM & ACCREDITATION BODY (UKCAB, a registered charity founded in 2006) having campuses across the United Kingdom, is looking for a Student Support Officer across of all campuses which includes Birmingham, Manchester, London, Bradford and Leicester campus.Scholars School System is a national independent higher education provider, offering world class education. Taught programmes, ranging from Foundation Year through to Level 7, delivered in partnership with institutions such as Leeds Trinity University. Over 5000 (UK and EU) learners have successfully completed their learning journey in the last five years with the current student population is over 3000.Our core values are very important because1. We share a common set of values across everything we do which helps to define who we are and how we behave.2. We put our students and our community at the heart of all that we do.3. We foster excellence, innovation and creativity.4. We celebrate diversity, inclusion, equality and the breaking down of barriers to success.5. We have high expectations of ourselves, our students and our partners.PurposeScholars School System is seeking to appoint a Student Support Officer who can coordinate with the lecturer's schedule around students and support academic operations. You should be able to offer information on all enquiries (internal and external) both basic and complex queries from students and departments who have concern about students.ResponsibilitiesCoordinate and manage lecturers' schedules to ensure effective class delivery aligned with student needs.Respond to enquiries from students and departments, addressing both basic questions (e.g., funding information) and complex issues (e.g., student welfare concerns).Support student registration, enrolment, and class assignment through the CRM system.Monitor student attendance and coursework submission deadlines in liaison with lecturers to track student progress.Collect, collate, and distribute coursework for assigned programmes.Maintain and update student records and databases (CRM and VLE), ensuring data accuracy and compliance with policies.Assist with the organisation of induction week activities, examination boards, and other academic events.Act as the first point of contact within the academic department for student academic and welfare matters, escalating issues as appropriate.Ensure safeguarding and PREVENT duties are upheld, and that students comply with organisational policies on behaviour, health and safety, and welfare.Conduct regular student surveys and feedback collection to support continuous improvement of programmes.Participate in open days and visit days, providing information and guidance to prospective students.Undertake relevant training and development, and perform additional duties as assigned by management.RequirementsMust have minimum 2 years of experience in higher educationBachelor's degree in Business administration or related subjectMust have a good knowledge of using database like CRMExhibit strong leadership and problem-solving skillsMust have a good communication skillExperience of providing support and ensuring student engagementSalary and Benefits£27,000 - £30,000 per year depending on experienceHoliday entitlement is 28 days annual leave plus bank holidaysUp to £5k annual incentives (on top of salary) given quarterly on meeting KPIs upon successful probation period5% annual increase per year on completion from your start date of service and on meeting KPIsComplementary lunch as part of company benefitJob TypeFull-Time, PermanentBasic hours are 9am to 6pm on siteTravel to other campuses may be required, all expenses reimbursed