Job Description Private Patient Coordinator | Competitive | Spire Fylde Coast | Full-Time – Excellent Benefits Spire Fylde Coast has a vacancy for a Private Patient Coordinator. The high-profile role is in place to support patients and consultant colleagues navigate suitable private pathways and treatment options. The Private Patient Coordinator will predominantly support Self-Pay patient enquiries at either enquiry, outpatient or in care stage as well as providing the support for patients with private medical insurance. The role will support the conversion warm leads into appointments and admissions to meet key performance targets whilst delivering our Purpose of providing ‘outstanding personalised care.’ Duties And Responsibilities Handling own enquiry workload effectively Use of digital systems such as CRM/Workflow/Pricing in line with guidance Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking ensuring patient enquiry resolution Working to agreed KPIs with positive and proactive customer-focused attitude Provide support and guidance to consultants and their patients Convert warm leads into appointments/sales in order to meet key performance targets Role model our Purpose and Values - driving a culture of service excellence, respect, collaboration and care for our colleagues Take payments for planned diagnostics and treatments Act as a change champion for new ways of working including digital tools Demonstrate excellent communication, interpersonal and relationship building skills Utilising a variety of systems that support the prioritisation and managing of your workload Liaise with consultants and medical secretaries on consultant fee information ensuring these are maintained appropriately in the relevant systems Who We're Looking For Excellent interpersonal skills First-rate organisational skills and attention to detail A good grasp of standard IT packages (eg Microsoft Outlook, Excel and (ideally) SAP High level of customer service Healthcare experience is an advantage (preferable) Experience in sales, a contact centre or similar telephony role (preferable) Benefits We offer a competitive salary plus a comprehensive benefits package which includes: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options The ‘Spire for You’ reward platform hosts discount and cashback for over 1000 retailers Free Bupa Wellness screening Private medical insurance Life assurance We commit to our employees well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent hospital group that has been putting patients at the heart of everything we do for over 40 years. We have 39 hospitals and 8 clinics across England, Wales and Scotland. For further information about this role or for an informal conversation about the range of career options available with Spire please contact Alex via Alexandra.sweeney@spirehealthcare.com For us, it's more than just treating patients; it's about looking after people. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications