Receptionist - Gatwick Airport JOB DESCRIPTION Position: Receptionist Location: Gatwick Airport Contract: Full Time Salary: £13.79 per hour Shift Pattern: Two early shifts (3.30am-1pm), then two late shifts (12.30pm-10pm), then two days off. PURPOSE No1 Lounges is a premium, independent airport lounge brand, with operations in Gatwick, Heathrow, Birmingham and Luton. We provide passengers with the opportunity to make the most of their pre-flight time, welcoming over one million guests per year from all airlines and cabin classes to indulge in a wide range of facilities. As Receptionist, you truly are the first impression and set the tone for each guest's experience. By offering the warmest welcome and a smooth and informative check-in, you will ensure that our guests feel at ease and ready to sit back and relax. ROLE & RESPONSILBILTIES To take ownership of the capacity of the lounge in line with bookings, invitations, passenger forecasts and flows. Ensure that presentation of the reception area is clean and tidy, as well as being 'presentation perfect' yourself. Consistent and professional engagement with guests, tailoring their experience where possible. Have an in-depth knowledge of all No1 Lounges' brands, services and products and be confident upselling. To understand airline contracts requirements and all channels of entry into the lounge. Cashing-up and billing completed accurately and on time. KEY ATTRIBUTES A friendly, welcoming and professional approach. Excellent communication skills. Driven by the delivery of great service. Excellent organisation and time management skills. Ability to multi-task. Ability to remain calm and poised under pressure. Flexibility/Planning. Discreet upselling skills. GENERAL You will be working in shifts, so arriving in good time for the start of your shifts and logging your shifts using the No. 1 time management system is important You must comply with all policies and procedures as written in the Employment Handbook, SOPs Always uphold confidentiality of personal customer information and take reasonable precautions to protect the information accessed or used in your work in line with UK GDPR regulations Be willing to help other team members wherever possible and to understand the flexibility required when business levels peak and trough Undertake any reasonable requests made of you by the Company including flexibility in hours, location and responsibilities Have a clean and presentable uniform in line with company standards Engage with every guest – be ready to go the extra mile, each guest deserves a ‘hello’, ‘goodbye’ and a smile! Shift pattern required – two early shifts (3.30am-1pm) two late shifts (12.30pm-10pm) then two days off. EXPERIENCE LEVEL Previous experience in customer service role an advantage Good command of the English language – written and spoken Enjoying engaging with customers is an essential part of the role Previous experience in a similar position and/or experience of shift work an advantage Computer literacy or familiarity with reception and electronic payment handling desirable An interest in the travel hospitality sector Speaking additional languages is useful but not essential! BENEFITS 28 days paid holiday annually. Company cash-back healthcare scheme, which means you can claim back the cost of care such as dental, optical and therapy treatments. Complimentary staff parking provided at the airport whilst you are on shift. Complimentary staff meal during your shift. 5 complimentary lounge visits each year. Discounted Gym Memberships, all you need to do it check which gyms offer discounts in your local area Access to Touchdown Website for discounted holidays/flights and cruises 25% discount for lounge visits for your friends and family Employee of the Month Reward & Recognition schemes – the chance for your hard work and dedication to be awarded with a £50 voucher every month 24 hour confidential employee assistant programme, which supports our employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being Workplace Pension Scheme with Aviva which you will be automatically enrolled into if you are between the age of 22 and the state pension age.