Front Office Manager (Maternity Cover) – The Crown Hotel Harrogate The FO Manager at The Crown Hotel Harrogate will oversee the performance, standards, and commercial success of the FO department at the hotel, overseeing the Reception, and Nights Team, and supporting the Reservations and Sales Teams. ABOUT THE ROLE: FO Manager Reporting to the Operations Manager, the FO Manager is responsible for the overall operational leadership of the front office. You will provide direction, coaching, and support to the team, ensuring consistency, profitability, and exceptional guest experiences across all services. This is a highly visible, hands-on leadership role, balancing strategic oversight with a strong presence on the floor. The role is to cover Maternity Leave and is on a Fixed Term basis. Other opportunities may present at the conclusion of the contract but are not guaranteed. Key Responsibilities Operational Leadership Oversee the day-to-day FO operations across all services Ensure consistently high standards of service, quality, and presentation Maintain a strong floor presence during key services and events Ensure all brand, health & safety, and licensing standards are fully met People Management Support Managers with training & development of all team members Support managers with recruitment, performance management, and succession planning Foster a positive, engaged, and high-performing team culture Set clear expectations and hold teams accountable to service excellence Commercial & Financial Performance Drive revenue growth, cost control, and profitability Monitor payroll, margins, stock control, and forecasting Analyse performance data and implement continuous improvements Guest Experience Ensure every guest interaction reflects warm, confident, and professional hospitality Actively manage guest feedback, complaints, and service recovery Continuously seek ways to enhance the guest journey across the hotel, including pre- and post-stay Collaboration & Communication Work closely with the Sales, Hotel Operations, and Senior Leadership teams Ensure seamless communication between departments for events, groups, and peak trading periods Support pre-event planning and key client meetings where required What We’re Looking For We hire for attitude and potential, supported by experience. Ideally, you’ll bring: Proven experience in a leadership role within a hotel A passion for delivering standout guest experiences Excellent commercial awareness and financial acumen Calm, confident leadership style with the ability to inspire and motivate Strong organisational skills and the ability to prioritise in a fast-paced environment A hands-on approach with strategic thinking Eligible to work in the UK What We Offer RBH discounts on hotel stays for you, family, and friends. Birthday leave – enjoy an extra day off on your special day. Free meals on duty – saving you over £1,000 per year. Discounts on high street brands, cinemas, supermarkets, and more. Team social events and a supportive, dynamic team culture. Clear career progression and development opportunities through RBH Hospitality Management. Access to the Employee Assistance Programme for wellness and counselling support. WHY JOIN US? You’ll be joining a hotel where design, food, culture, and events intersect, and where your leadership will have real influence. With RBH Hospitality Management ranked among the Top 30 Best Places to Work in Hospitality, this is a chance to grow your career while shaping one of Harrogate's most exciting hotels, with an imminent refurbishment programme and a team hungry for success.