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Engagement and referral adviser (suffolk)

Onehouse
Seetec
Posted: 14 September
Offer description

Overview

If you need any further information, talk to our experienced Internal Recruitment Team on 01702 208282. We are an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our Employee Owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: Suffolk

Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm

Closing Date: 19 September 2025


Key Responsibilities

* Receive and manage incoming expressions of interest from individuals and referral partners.
* Conduct initial eligibility checks and triage assessments to determine suitability for the programme.
* Ensure timely and accurate handover of eligible referrals to Employment Specialists.
* Work closely with the Partnership Manager to identify and engage new referral sources.
* Support the development of referral pathways with local community organisations, health services, and other stakeholders.
* Maintain accurate records of referral activity and partner engagement.
* Provide clear, empathetic, and professional communication to potential participants and partners.
* Promote the Connect to Work Programme through outreach and engagement activities.
* Represent the programme at community events, job fairs, and networking opportunities as required.
* Maintain accurate and compliant records of all referrals and triage outcomes.
* Ensure data protection and safeguarding protocols are followed at all times.
* Contribute to internal reporting and performance monitoring as required.
* A good working knowledge of the local labour market in the specified geographical locations.
* Experience of working with people with multiple and complex needs, in particular those with learning disabilities.
* Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, e.g. Microsoft Teams.
* Experience of working in a target driven environment.
* Experience of delivering services to meet contractual and quality standards.
* Desirable: Knowledge of the employability industry and/or knowledge of the recruitment industry.
* Understanding of Supported employment Opportunities and associated frameworks (IPS/SEQF).
* Experience of working with people in 'advice & guidance' environments.
* Full driving license to enable deployment across a specified geographical area (region), when required.


Additional Information

Seetec is one of the UK's leading providers of employability and health services, supporting thousands of people to move into employment each year. Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. Independent of the role applying.


Benefits

* Salary: £26,000 to £28,000 p.a. (dependent on experience)
* 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
* 2 Volunteer Days
* Company Pension Scheme - 5% Employee 5% Employer
* Health Insurance Allowance
* Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
* Annual Pay Review
* Enhanced Maternity/Adoption and Paternity Pay Arrangements
* Free access to BenefitHub - online portal with retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver etc.
* Refer a Friend Scheme

EEO Statement: Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Seetec supports recruitment of ex-offenders and will not discriminate in any way. Our full policy statement of "Ex-Offenders" can be found on our website under "About us".

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