CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
About the Role:
As a CBRE Workplace Experience Supervisor in one of our most prestigious client's office, you will be responsible for supervising employees that oversee the delivery of workplace experience services. This job is part of the Workplace Experience function, which covers reception services, conference services, meetings & events and the floor ambassador service. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What Youll Do:
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
Maintain records of costs incurred by workplace team activities. Review invoices as needed.
Respond to customer requests and complaints about the experience services department.
Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
May establish new techniques to ensure the team is able to meet its objectives.
Has a direct impact on the team objectives as well as the objectives of related teams.
Ensure personal and team outcomes have a positive impact on customer objectives.
Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
What Youll Need:
A passionate commitment to delivering extraordinary experiences.
High School Diploma or GED with 5+ years of high-end hospitality experience, preferably front of house. Prior shift leader or supervisory experience preferred.
In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
Requires the ability to explain complex concepts or sensitive information.
Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Excellent organizational skills with a master-level inquisitive mindset
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