Overview
As a PTS Call Handler, you will be the first point of contact for patients, GPs and other healthcare professionals, taking and processing transport requests in accordance with ICB approved eligibility. You will provide accurate information, update booking details, and ensure that all calls are handled professionally and efficiently. You will provide real time estimated time of arrivals and process any cancellations or changes to requests. You will work in partnership with Planning and Dispatch roles within the department. This role is ideal for someone with excellent communication skills, the ability to remain calm under pressure, and a passion for delivering outstanding customer service. Training will be provided, and you will work as part of a supportive team committed to SCAS values: Teamwork, Innovation, Professionalism and Caring.
Responsibilities
* Receive and process patient transport requests via telephone.
* Provide accurate information on resource arrival times.
* Amend and update patient booking details.
* Ensure eligibility criteria are applied fairly.
* Support colleagues and contribute to a positive team environment.
* Follow all audit, policy and confidentiality requirements.
Benefits
* Holiday entitlement of 27 days, rising to 29 days after 5 years' service and 33 days after 10 years' service, plus an additional 8 days bank holiday (pro rata for part time).
* Automatic enrolment into the NHS Pension Scheme.
* Access to continual professional development within SCAS and the wider NHS.
* Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
* NHS Discounts in over 200 stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
* Ability to join our staff networking groups (as a member, ally or just for interest).
Induction and Training
Corporate Induction is provided to ensure a positive onboarding experience. We will book your Corporate Induction as soon as possible (depending on availability). All new starters need to attend Corporate Induction in person, which is held over one and a half days at our educational centres based in: Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.
Please note that depending on your role, additional training may be required following the corporate induction.
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