Job Description
For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.
At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.
This role sits within the Boxxe Group, specifically CAE. While the position is advertised under Boxxe, the successful candidate will work in a hybrid arrangement, primarily based at CAE’s headquarters in Hemel Hempstead.
Your Mission 💪
As a Service Delivery Manager, your mission is to ensure the seamless delivery of high-quality services to CAE’s contract customers by overseeing key functions within the Service Department. You will own the performance of assigned contracts, working closely with the Service Desk and NOC to drive service improvements and enhance profitability. This customer-facing leadership role involves managing expectations across the business, leading Service Delivery Analysts, and supporting a wider portfolio of accounts while retaining ownership of all service deliverables for your customers. Additionally, you will manage e...