Job Summary:
We are seeking a great communicator, reliable, detail focused person to join our team. In this role, you will be responsible for providing excellent customer service and case management support to our clients.
As a customer support and case administrator, you will be the first point of contact for our clients, handling enquiries and providing guidance on case processes. Additionally, you will be responsible for maintaining accurate case records, managing case documentation, coordinating with the relevant parties involved, and ensuring the smooth and timely management of cases through our processes. In summary, our role is to support our customers in being highly successful, through the use of our services.
You will be required to:
* Provide exceptional customer service to clients, answering enquiries and resolving issues promptly and professionally.
* Manage case documentation, ensuring accuracy and completeness.
* Maintain and update client information and case records in our database.
* Proactively communicate with clients and stakeholders, providing updates on the progress of their cases.
* Coordinate with internal teams and external partners to ensure effective case management.
* Assist in the preparation and dissemination of correspondence, reports, and other case-related documents.
* Respond to customer enquiries where their expectations have not been met, or where technical adjustments are required. Gathering all relevant information to support a timely and effective resolution, and to keep the customer fully informed.
* Collaborate with team members to develop and implement best practices for case management processes.
* Follow company policies and procedures to ensure compliance with legal and regulatory requirements.
Essential Requirements:
* Grade C or above at GCSE in English & Maths, or equivalent.
* Proven experience in customer service or relevant administrative roles.
* Strong communication skills, both written and verbal.
* Excellent organisational and time management skills.
* Proficient in using Microsoft Office Suite and other relevant software.
* Attention to detail and ability to work with confidential information.
* Ability to multitask and prioritise tasks effectively.
Desirable Requirements:
* Some background in dentistry would be useful, but not essential, and its' absence would not be disadvantageous to a candidate able to demonstrate the essential skills or administrative/customer service experience.
Who are we?
Quoris3D is a state of the art, digital dental laboratory based at Killadeas, Enniskillen, Co. Fermanagh. We are the leading guided surgery dental laboratory in the UK & Ireland, with plans to expand into wider Europe. We have an enthusiastic, ambitious team of dental technicians and service support staff. This is a motivated, fast moving environment. And there continues to be a variety of personal and professional development opportunities opening up as our services and customer base grows.
Job Types: Full-time, Permanent
Pay: £25,000.00-£28,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
Work Location: In person