Specialist Location: Follaton House, TQ9 5NE Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week Pay Rate: £ 123.65 per day Job Ref: (phone number removed) Responsibilities Act as a senior case worker for customers approaching as homeless or in housing need, handling complex cases and ensuring accurate decision-making. Support the team leader in developing the team's knowledge base and experience, demonstrating excellent knowledge of housing law and best practices. Lead on specialist areas alongside other senior officers and represent the council in multi-agency and/or Devon-wide focused work streams. Provide a comprehensive housing advice service by exploring housing options in detail, advocating on customers’ behalf, offering mediation, attending court hearings, or referring to other specialist agencies as appropriate. Conduct thorough investigations for applicants presenting as homeless or threatened with homelessness, making formal homelessness decisions on behalf of the Council. Develop and maintain a high level of knowledge of tenancy rights, welfare, and benefits options, ensuring a holistic approach to addressing homelessness and housing needs. Act as a senior point of contact for the team and provide case supervision when needed to support the team leader. Monitor and oversee the effective use of any fun...