Job Description
12 Months Contract with a Local Authority
Summary
* The Housing Manager will provide strategic and operational leadership across tenancy management, estates, housing services, and contract oversight. The post holder will ensure high-quality service delivery, support operational teams, manage complex tenancy issues, and drive improvements in estate management and resident engagement. This role requires a confident, experienced housing professional capable of handling sensitive cases, leading staff, and ensuring compliance with organizational policies and legislative requirements.
Responsibilities
* Lead on complex tenancy cases, escalations, and sensitive resident issues.
* Oversee rent management, tenancy breaches, anti-social behavior (ASB) casework, and the serving of statutory notices.
* Provide expert guidance and support to operational staff managing day-to-day tenancy matters.
* Handle formal resident complaints, ensuring timely, professional, and customer-centered responses.
* Ensure compliance with housing legislation, safeguarding requirements, and organizational policies.
Essential Experience Required
* Strong, proven background in housing management at both operational and strategic levels.
* Demonstrable experience managing complex tenancy cases, ASB, and formal complaints.
* Experience supporting and guiding frontline housing staff.
* Ability to work confidently across tenancy, estates, and contract management areas.
Essential Qualifications Required
* Evidence of relevant housing experience and sector knowledge.
* Full UK driving licence and access to a vehicle.
Additional Information
* Working hours: 37 hours per week
* The role requires DBS.
* Working pattern: 4 days in the office and 1 day working from home
* Requirement: Must attend the office every other Friday
* Car required
* We work on a bi-weekly payment schedule
The role closes soon, apply ASAP.
Requirements
The Housing Manager will provide leadership across tenancy management, estates, repairs liaison, and service improvement. The successful candidate will manage complex cases, support staff, and ensure the smooth running of operational services.