Job overview
We are looking for you... ambitious and enthusiastic individuals to join our Technical Services Support teams on a challenging but rewarding IT
apprenticeship based at Lancashire Teaching Hospitals NHS Foundation Trust.
Our ideal candidate will be a highly motivated individual who has the enthusiasm and ability to work in a challenging but equally rewarding NHS IT environment. You'll undertake a Digital Support Technician apprenticeship whilst gaining real-world experience and skills in our Service Desk team and 2nd line support teams.
As a member of our team you will be expected to have good communication skills, excellent IT skills, great interpersonal skills and have the ability to quickly think on your feet.
If you think you are ready for a new challenge and to learn new skills, this could be the role for you
Main duties of the job
This is an exciting apprenticeship opportunity to gain and develop skills in providing quality first and second line IT support supporting users within
an acute healthcare community, with particular emphasis in developing high standards of customer care and satisfaction. You will perform a joint
role which will allow them to develop their skills within a busy IT Service Desk, whilst also working alongside the IT Operations team providing
2nd line support.
This post will train you in assisting Technology Services staff in the day-to-day resolution of incidents reported by Trust staff and the local health
economy. This training post will also enable you to support the Technology services Service Desk and IT Operations team and also assist the IT department in providing a first-class IT service to the organisation.
Working for our organisation
Lancashire Teaching Hospital NHS Foundation Trust has a number of programmes aimed at digitally enabling our clinical services.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about
working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around
patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Detailed job description and main responsibilities
• Developing skills in the provision of support to standard and non-standard software applications within a Healthcare setting.
• Develop skills in recording, evaluating and escalating IT incidents to other support teams within the department.
• Improve and maintain customer service skills in providing high levels of customer satisfaction.
• Assist in the creation and ongoing maintenance of supporting documentation for the departmental operational procedures and technical knowledge base articles.
• To be involved with specific IM&T roll-outs or projects which need Service Support.
All to be supported by undertaking the NLTG Digital Support Technician Apprenticeship.
Person specification
Qualifications and Education
Essential criteria
* Good general education - 3 GCSEs or equivalent including English
Desirable criteria
* Knowledge of ITIL
Knowledge and Experience
Essential criteria
* Excellent computer skills
* General knowledge of MS Office and Windows 11
Desirable criteria
* Previous experience in an IT support role
* Experience in a customer focused environment