Head of Case Management (Property)
Location: London
Type: Permanent
Salary: up to 60k
About the Role
We’re recruiting for a fast‑growing, tech‑enabled property services organisation that delivers a seamless home‑moving experience. We’re seeking a dynamic Head of Case Management (Property Moving) to lead the team that guides customers through the full journey from offer to completion.
Key Responsibilities
* Lead, coach and develop a high‑performing team of Property Move Consultants
* Own the delivery of the home‑moving service, ensuring smooth and timely progression
* Improve critical metrics: completion rates, time to completion, fall‑through reduction and customer engagement
* Strengthen communication and progression with brokers, conveyancers and third‑party partners
* Drive commercial outcomes by introducing relevant property services (surveys, insurance, financial planning)
About You
* Experienced in leading customer operations, case management or property progression teams
* Strong understanding of the home‑moving process (property, mortgages, conveyancing or financial services)
* Confident using D365 CE/ Acre to enhance workflows, dashboards and automation
* Data‑driven, commercially minded and able to scale teams in fast‑paced environments
* Excellent communicator with strong organisational and leadership skills
Why This Role?
* Lead a high‑impact team at the heart of the customer experience
* Shape operational excellence in a growing, technology‑led environment
* Work closely with modern CRM, automation and digital tools