At Amazon, we are building an excellent last mile operation in India, significantly complemented by Amazon Flex. Amazon Flex works directly with independent contractors (IC) – called delivery partners (DP) – to make deliveries to our customers. With Amazon Flex, partners are their own bosses - they can build their own schedules and choose from different types of opportunities (scheduled-ahead blocks, instant offers), all while making great earnings. Amazon Flex is powered by a mobile app that works in concert with our advanced systems, allowing partners to sign in, grab an offer for a time, check out a map of the location, and more. You will be a part of the central team working on turning a billion-dollar idea into reality.
Key job responsibilities
Senior Program Manager
1. Define, design, launch, and manage new transportation-related programs in India within Amazon Flex, primarily hyperlocal and on-demand business lines.
2. Gather requirements and conceptualize product and program solutions to solve business problems sustainably.
3. Work with key stakeholders across various functions to define, launch, and drive programs.
4. Act as the bridge between operations and support teams such as finance, global business operations teams, product teams, and field operations.
5. Be the gatekeeper of driver experience for the business lines, balancing this with co-ownership of cost and business goals.
6. Positively impact operating costs through technology and process interventions.
7. Rely on influence rather than authority to align multiple WW and IN stakeholders to drive complex, medium-to-large projects. Build scalable mechanisms in a highly ambiguous environment, balancing quality and pace of execution, with a framework to protect large business goals.
8. Interact with senior IN and WW leaders through discussions and well-written narratives.
9. Launch and expand programs as per Amazon’s requirements, ensuring customer satisfaction, performance, compliance, and financial metrics are met.
Minimum qualifications:
* 5+ years of experience working cross-functionally with tech and non-tech teams.
* 5+ years of program or project management experience.
* 5+ years of experience delivering cross-functional projects.
* Experience defining program requirements and using data and metrics for improvements.
* 2+ years of experience driving process improvements.
* Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related fields.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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