Summary
An apprenticeship with Freight Box UK as an Import Freight Coordinator presents a unique and rewarding opportunity for individuals looking to begin a career in international logistics. This apprenticeship provides hands-on experience in the complex and fast-paced world of import freight coordination, with excellent career progression opportunities.
Wage
£16,000 a year
Company performance and KPI-related bonuses will be discussed upon onboarding. Upon successful completion of the apprenticeship, a salary increase will be awarded, with potential opportunities for equity in the business.
Training course
International freight forwarding specialist (level 3)
Hours
Monday to Friday, 9.00am - 5.00pm + 1 hour unpaid lunch.
35 hours a week
Start date
Monday 17 November 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an Import Freight Coordinator Apprentice at Freight Box UK, you’ll play a key role in supporting the smooth movement of goods from international suppliers into the UK. You'll gain hands-on experience in the logistics and freight forwarding industry, learning how to manage import shipments from start to finish.
Key Responsibilities Will Include:
Coordinating Import Shipments:
* Assisting with the organisation and tracking of sea freight shipments from global suppliers into the UK.
* Liaising with Overseas Agents & Shipping Lines:
* Communicating with international partners to confirm bookings, shipping schedules, and documentation requirements.
Handling Documentation:
Preparing and checking key documents such as bills of lading, commercial invoices, packing lists, and customs declarations to ensure accuracy and compliance.
Customs Clearance Support:
Learning how to facilitate customs clearance processes by providing accurate information and liaising with customs brokers when needed.
Updating Internal Systems:
Accurately entering shipment information into internal software systems and keeping records up to date.
Customer Communication:
Keeping customers informed about the status of their shipments and responding to queries in a professional and timely manner.
Problem-Solving & Issue Resolution:
Supporting the team in resolving any delays, discrepancies, or issues that arise during the shipping process.
Learning Compliance & Industry Regulations:
Gaining knowledge of import regulations, Incoterms, and freight compliance standards.
Working as Part of a Team:
Collaborating with experienced freight coordinators and logistics professionals in a supportive and fast-paced environment.
This role is ideal for someone looking to build a long-term career in international logistics. You’ll be given real responsibility from day one, with full training, mentorship, and support to help you develop into a confident and capable freight coordinator.
Where you'll work
STUDIO 2
50-54 ST PAULS SQUARE
BIRMINGHAM
B3 1QS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Training course
International freight forwarding specialist (level 3)
What you'll learn
Course contents
* Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
* Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
* Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
* Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
* Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
* Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
* Identify and source data from customers, systems or colleagues.
* Identify and resolve problems in line with responsibilities.
* Create and maintain productive working relationships with internal and external customers.
* Adapt communication based on the situation and the audience.
* Identify problems outside of limits of responsibility and escalate within company policy.
* Communicate in writing, preparing communications on technical matters.
* Communicate with others verbally, including internal and external customers.
* Air. Use and adapt terminology appropriate to the air freight industry.
* Air. Select and use documentation appropriate to the air freight industry.
* Ocean. Use and adapt terminology appropriate to the ocean freight industry.
* Ocean. Select and use documentation appropriate to the ocean freight industry.
* Road. Use and adapt terminology appropriate to the road freight industry.
* Road. Select and use documentation appropriate to the road freight industry.
* Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
* Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
* Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
* Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
* Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
* Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
* Identify and source data from customers, systems or colleagues.
* Identify and resolve problems in line with responsibilities.
* Create and maintain productive working relationships with internal and external customers.
* Adapt communication based on the situation and the audience.
* Identify problems outside of limits of responsibility and escalate within company policy.
* Communicate in writing, preparing communications on technical matters.
* Communicate with others verbally, including internal and external customers.
Training schedule
* On the job training delivered by the employer.
* Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
* Allocation of an apprenticeship delivery coach who will carry out regular training.
* Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
* Identify, track and support 6 hours off the job training activities.
* Quarterly formal progress review meetings, identifying learning achievements and next steps.
Requirements
Essential qualifications
GCSE in:
* English (grade Minimum Grade C or 4)
* Maths (grade Minimum Grade C or 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Number skills
* Team working
* Keen to learn
Other requirements
Motivated to learn and grow within the logistics sector, with a clear interest in international trade and freight forwarding. Punctual, dependable, and presenting a professional attitude in all aspects of the role. Open to training and feedback, with a proactive attitude toward personal and professional development.