Supporter Experience Officer P/T (Internal only)
Salary Grade C Contract type Permanent Hours Part Time Additional information 25 hours per week Location Poole, Dorset, England Closing Date 12-10-2025 Reference 20469 Documents (please view all documents)
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Internal vacancy
The RNLI actively promotes continuous development within the organisation and is only seeking applications from current RNLI employees and volunteers at this time. If this position is not filled internally it may be re-advertised openly. #LI-DNI
About us
Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.
About the role
As a Supporter Experience Officer, you will be focused on:
4. Receiving and making calls using excellent customer service in order to build relationships with RNLI supporters and enquirers
5. Maintaining a working knowledge of processes and be able to efficiently use a number of different systems to deliver support in a fast-paced environment
6. Providing a professional, speedy, and appropriate response and thanking service
7. Meeting engagement and stewardship targets to agreed deadlines and deliver against performance indicators and service level agreements
About you
You will have a background in customer service along with excellent customer service skills, a positive can-do attitude and experience of working within a pressurised and varied environment.
You will need to have a proactive team approach, attention to detail, and strong verbal and written communication skills.
To be considered for this role you will need to have:
8. Educated to GCSE standard, or equivalent – English essential
9. NVQ Level 2 Customer Service skills, or equivalent (desirable)
10. Proven customer service skills – telephone and administration
11. Contact Centre experience desirable
12. Experience of working in an office-based environment
13. Experience of working in a fundraising environment would be beneficial, as would working knowledge of databases
So, if you have a passion for fundraising and customer service and are looking to be part of a successful team, this could be the role for you. Please apply via the button shown.
Previous candidates need not apply.