L&D Services Manager
About the role
Are you looking for an opportunity to lead a high-performing L&D support function while partnering closely with training providers and driving impactful learning delivery across a complex organisation?
We are delighted to be partnering with a leading European digital transformation consultancy with the hire of their next L&D Services Manager.
Reporting into the Head of HR Shared Service Delivery, this role will lead the Learning & Development Support team, ensuring the effective delivery of administrative and operational support aligned to business priorities and needs of L&D leaders and the wider People Hub. Working closely with a broad range of stakeholders, you will help ensure a seamless and high-quality experience across their learning and development offering.
This is a hybrid role, based in their Newcastle office, three days per week (Tuesday-Thursday).
What you will be doing:
Lead, coach and develop a small L&D Support team, driving a high-performance, service-focused culture
Drive continuous improvement across L&D processes, enhancing efficiency, consistency and overall service delivery
Own the administration, configuration and optimisation of the LMS (ideally Cornerstone), including content and curriculum management
Partner with L&D leaders to manage the course catalogue and maximise LMS reporting and insight
Deliver accurate and timely reporting in collaboration with MI and Finance teams, including cost tracking and apprenticeship levy management
What you will bring:
A strong service mindset with a proven track record of delivering high-quality customer support
Hands-on experience with LMS platforms, including administration, troubleshooting and optimisation
Experience with Learning & Development, including LMS/MOOC configuration and content management
String analytical skills, with the ability to interpret data and generate meaningful insights
Line management experience, ideally within an L&D or HR environment
A self-starter mindset, with a focus on efficiency, automation and continuous improvement
What is on offer:
Salary £50,000 + £5,400 car allowance
Hybrid working
25 days holiday with the option to buy additional days
Private medical
Life assurance
Pension and generous flexible benefits fund
NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.
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Consultant
Catherine Hingston
Associate Director of HR Services