Receptionist/Admin Support
Closing date: 09 June 2026.
Job Summary
The Pre‑Operative Assessment (POAC) Directorate at Cardiff and Vale University Hospital Board is looking for an enthusiastic and motivated individual to join the reception team. As the first point of contact for patients attending the service, you will play a key role in delivering a welcoming and supportive experience.
Main Duties
* Make and receive telephone calls from patients, relatives and clinicians, identifying caller needs, recording information accurately and taking appropriate action.
* Provide a positive, courteous front‑of‑house service by meeting and greeting patients and completing clerking‑in procedures on arrival.
* Manage patient appointments – add patients to waiting lists, book, cancel and amend appointments to ensure accurate records and optimal use of clinic capacity.
* Process referral requests promptly, prioritising urgent cases and escalating any referrals that do not meet access criteria for supervisory review.
* Work collaboratively with the Pre‑Operative Assessment nursing team, providing clerical support to ensure smooth day‑to‑day operations.
* Welsh language skills are desirable; Welsh and/or English speakers are equally welcome to apply.
Person Specification
Essential personal qualities
* Excellent telephone manner and pleasant personality.
* Ability to work under pressure and on own initiative.
Essential skills
* Good communication, keyboard and organisational skills.
Desirable skills
* Good knowledge of Microsoft Office, including Excel.
Essential experience
* Previous reception experience.
Desirable experience
* Previous NHS experience.
Essential qualifications
* Good standard of education – GCSE level or equivalent.
Job Details
* Location: 2nd Floor, Lakeside Wing, University Hospital of Wales, Cardiff, CF14 4XW, United Kingdom.
* Contract: Permanent, full‑time.
* Band: 2.
* Salary: £26,300 per annum.
* Reference number: 001‑AC210‑0626.
Legal Requirements
This post requires a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975. Applicants must submit a disclosure for any previous criminal convictions.
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