ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
JOB DESCRIPTION
Key Role Responsibilities
* Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.
* Communicate effectively with customers, clients and colleagues; demonstrating a clear understanding of the issue and using initiative to respond accordingly
* Maintain a focus on delivering services within agreed budgetary & resource parameters
* Monitor the electronic maintenance reporting system through TCAS or Base360 daily ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required.
* Administer all property maintenance & records in accordance with Greystar policies & procedures
* Maintain adequate levels of spares, stock and supplies, ensuring effective forward planning
* To respond to calls outside office hours which cannot be resolved without a presence on site referring to appropriate contractors as necessary
* Undertake repair and maintenance tasks to a high quality including plumbing; joinery and carpentry; painting/decorating; maintenance of lighting and; required statutory testing
* Understand and respond to health and safety matters in an appropriate & timely manner
* Moving furniture and heavy items from location to location on site as required
* Ensure all common parts of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair & cleanliness.
* Co-ordinate Contractors/Suppliers executing minor works contract on site
* Monitor Sub-Contractors performance to standard and retain accurate records of their site operations including all relevant RAMS & Permits to Work.
* Highlight and assist with the management of any community works.
* Assist the Community Manager in key management ensuring high levels of security at all times.
* Accompany external contractors whilst on site in line with key management and access to accommodation policies and practice.
* Ensure annual checks are carried out for their statutory insurance and qualifications.
* Ensure the gardens and grounds maintenance to the property are well maintained, clean, tidy and hazard free, supervising external contractors as required
* Manage & maintain all statutory testing records, utilising other team members where appropriate
* Carry out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests and fire evacuations
* Practices proper safety techniques in accordance with Company and safe systems of work guidelines
* Report any incidents or accidents to the Community Manager using the correct system and documentation
* Review site risk assessments as required with Community Manager.
* Look to maximise efficiency of utilities
About You
* A reasonable level of general education educated to O’Level / GCSE level or equivalent with demonstrable written and numerical skills.
* Awareness of H&S requirements onsite
* Continually strives to improve knowledge, skills and abilities to produce the best results
* Are cognised trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building is essential experience in Decorating and making good
Experience & Skills
* Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder / residential construction in the following trades; plumber electrician or carpenter
* Fluent English verbal and written communication skills
* Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents at all times
* Good team player with strong relationship building and influencing skills
* Positive approach and ability to work with little supervision
* Ability to determine cost effective solutions to repairs
* Contractor& Supplier Supervision skills are desirable
* Excellent organisation skills with the ability to multitask and prioritise
* Numerical skills necessary to complete the above activities
* Flexible approach to work and adaptable to thrive in a changing environment.
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