Job Description
Business Development Manager - Contact Centre Solutions
£50,000 - £60,000 base + double OTE - up to £120,000 package
About the Role
We are seeking a results-driven Business Development Manager to spearhead new business sales within the contact centre technology and services space. You'll be responsible for identifying, engaging, and converting new clients while offering a comprehensive portfolio of cloud-based customer engagement, Microsoft Teams voice, and AI-driven contact centre solutions.
This is an exciting opportunity to join a forward-thinking technology provider offering integrated solutions across contact centre, cloud communications and managed services. You'll play a critical role in scaling sales through lead generation, relationship building, and strategic outreach.
Key Responsibilities
* Drive new business acquisition in the contact centre and customer experience space
* Identify, qualify, and engage prospective clients across mid-market and enterprise segments
* Sell a range of CCaaS and AI-enhanced collaboration solutions
* Generate and manage a pipeline of qualified opportunities
* Conduct client meetings, demos, and solution presentations (remote and in-person)
* Collaborate with technical pre-sales and service delivery teams to ensure seamless onboarding
* Track activity, forecast accurately, and report regularly on sales performance
* Stay up to date with contact centre industry trends, competitor offerings, and buyer behavior
What We're Looking For
* Experience in new business sales within IT, UC, or contact centre industries
* Proven success selling customer engagement, voice, or collaboration platforms (eg, Microsoft Teams, CCaaS, VoIP)
* Experience selling professional or managed services
* Comfortable cold calling, prospecting, and opening new conversations
* Consultative approach with strong communication and presentation skills
* Resilient, self-motivated, and target-driven
* Familiarity with Microsoft ecosystem and modern CX technologies is a plus
* Ability to manage complex sales cycles with multiple stakeholders
Why Join Us
* Work in a high-growth, innovative environment
* Sell award-winning, in-demand solutions backed by expert service teams
* Remote working